Customer Experience Internship

hace 2 semanas

Madrid, Madrid, España Spotahome A tiempo completo
Why us?
  • Remote flexibility, we trust our team and we are goal oriented 
  • Paid internship: 800 euros gross per month with a 6 month duration.
  • Starting date: January/ Feburary 2025
  • Schedule: Full-time, 09:00 to 18:00, Monday to Friday
  • A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields.
  • People. Work with talented, committed and supportive teammates 
  • International work environment with more than 16 nationalities
  • No politics or bureaucracy. Only a great environment for you to achieve your best work
Your profile
  • High English. German is highly valuable.
  • Clear communication skills and a proactive and positive approach.
  • Interest in technology, property and travel industry
  • Organisational skills and the ability to multitask.
  • Agility, desire to learn and a start up mentality
  • Ability to sign an internship agreement with your educational institution.
Your mission

Ready for your next adventure? 

Spotahome is looking for a Customer Experience Intern to join our Operations team. A hands-on and proactive person who is used to taking responsibility for reaching their team goals. The position will assist and support our CX agents in optimizing every touchpoint within the customer journey.
You'll be joining a supportive and collaborative team learning all about the Customer Journey process and how to provide potential and existing customers with an exceptional experience. 

You will also learn about the PropTech industry, work with different IT tools and ticketing systems and gain relevant experience in a fast paced, friendly open collaborative culture - we help one another win because of our united team vision. 

What will you be doing?

  • Provide assistance to the Customer Experience team by contacting tenants through email and phone calls and reviewing the status of bookings alongside invoicing internally and with our users
  • Support the Customer Experience team in their success analysis by gathering insights on a customer's journey through the platform, in order to help solve issues and push user recurrency
  • Train on handling client experience and disputement management skills
  • Learn how to use CRMs and ticketing systems and apply them to our customer experience workflow
  • Learn about the PropTech industry in all of our core markets and at an international level.

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