Senior Information Technology Support Engineer

K&K Social Resources & Development GmbH
is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in Spain,
who is actively hiring candidates to expand their teams.

Job Role: Senior Information Technology Support Engineer

Location: Madrid, Spain

Employment Type: Permanent

Description:

Your role

As a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

We are seeking a highly skilled and experienced Onsite IT Support Engineer to join our team in Madrid. The ideal candidate will have a strong background in endpoint management (SCCM, Intune), hardware support, device certification, and BeyondTrust remote support tools. You will play a key role in ensuring operational excellence in the client device ecosystem by handling day-to-day technical issues and helping certify new hardware configurations for enterprise use.

Key Responsibilities:

• Provide hands-on, onsite support for Windows and Mac devices including troubleshooting hardware issues, peripheral setups, and system diagnostics.

• Manage device provisioning and certification, collaborating with global engineering teams to validate hardware standards and configurations.

• Perform software deployments, patching, and compliance reporting using Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune.

• Use BeyondTrust for secure remote access to support users and maintain device hygiene.

• Collaborate with cross-functional teams including security, network, and infrastructure to resolve complex technical issues.

• Maintain an inventory of IT assets and ensure alignment with corporate compliance standards.

• Document technical issues, solutions, and standard operating procedures.

• Support lifecycle management of endpoints including onboarding, upgrades, and decommissioning.

• Partner with vendors and internal stakeholders for hardware evaluations, RMA processing, and escalations.

Skills Required:

• Experience, preferably in an enterprise environment.

• Strong knowledge and hands-on experience with SCCM (MECM) and Microsoft Intune.

• Proven experience in device certification, image building, and hardware evaluation.

• Solid understanding of Windows OS and macOS environments.

• Experience using BeyondTrust (Bomgar) for remote troubleshooting and privileged access management.

• Familiarity with enterprise security tools and standards.

• Strong analytical and problem-solving skills.

• Excellent communication skills in English; Spanish language proficiency is a strong plus.

• Ability to work independently and manage priorities in a fast-paced environment.

• This is a fully onsite role based in our Madrid office.

• Occasional travel may be required within the region for hardware audits or onsite interventions.

Preferred Qualifications:

• Microsoft certifications (e.g., MD-102, SC-300, or legacy SCCM certifications).

• Experience with Apple Business Manager, Autopilot, or related deployment tools.

• Prior experience working with global IT operations and supporting device platforms at scale.

Note: Applicants for employment in Spain should possess work authorization which does not require sponsorship by the employer for a visa.