Customer Executive Pharma

hace 2 semanas


Madrid, Madrid, España Robert Walters A tiempo completo

Buscamos un Project Manager/Customer Success Executive
para compañía líder en información, contenidos y soluciones digitales para el sector salud, con una sólida especialización en el entorno farmacéutico.

Nuestro cliente ofrece soluciones digitales y de contenido dirigidas a profesionales sanitarios, combinando rigor científico, alcance y conocimiento del entorno médico.

Reportando a Direccion Comercial de Farmacia será capaz de asegurar la correcta ejecución operativa y administrativa de campañas y proyectos digitales para clientes farmacéuticos, actuando como punto de coordinación entre clientes, agencias y equipos internos, y dando soporte al equipo comercial, sin responsabilidad de captación ni cierre de ventas.

Responsabilidades:

  • Ejecución y seguimiento de campañas digitales para clientes.
  • Ejecucion y seguimiento de proyectos e interlocución operativa con clientes y agencias.
  • Coordinación de los servicios asociados a las campañas (emailings, e-boletines, contenidos, display, etc.).
  • Coordinación con ventas, operaciones y administración.
  • Control de timings, entregables y correcta implementación de los servicios contratados.
  • Asegurar la satisfacción del cliente durante la ejecución de los proyectos.
  • Preparación de informes básicos de seguimiento y resultados.
  • Apoyo en preparación de presentaciones comerciales y presupuestos como apoyo al equipo de ventas.
  • Seguimiento de POs, contratos y facturación del equipo Pharma.
  • Actualización de CRM y herramientas internas de gestión y reporting.

Perfil requerido

  • Al menos 2 años de experiencia en Customer Success, Project Coordinator, Account Executive junior o soporte comercial.
  • Inglés B2+/C1
  • Experiencia o interés en marketing digital, medios o sector salud.
  • Perfil muy organizado, riguroso y orientado a procesos.
  • Capacidad para trabajar dando soporte a equipos senior y multitarea.

Herramientas

  • Excel / Google Sheets (imprescindible).
  • PowerPoint / Google Slides.
  • CRM (HubSpot o similar).
  • Herramientas de gestión de tareas (JIRA, Trello, Asana o similares).


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