Customer Executive Pharma
hace 2 semanas
Buscamos un Project Manager/Customer Success Executive
para compañía líder en información, contenidos y soluciones digitales para el sector salud, con una sólida especialización en el entorno farmacéutico.
Nuestro cliente ofrece soluciones digitales y de contenido dirigidas a profesionales sanitarios, combinando rigor científico, alcance y conocimiento del entorno médico.
Reportando a Direccion Comercial de Farmacia será capaz de asegurar la correcta ejecución operativa y administrativa de campañas y proyectos digitales para clientes farmacéuticos, actuando como punto de coordinación entre clientes, agencias y equipos internos, y dando soporte al equipo comercial, sin responsabilidad de captación ni cierre de ventas.
Responsabilidades:
- Ejecución y seguimiento de campañas digitales para clientes.
- Ejecucion y seguimiento de proyectos e interlocución operativa con clientes y agencias.
- Coordinación de los servicios asociados a las campañas (emailings, e-boletines, contenidos, display, etc.).
- Coordinación con ventas, operaciones y administración.
- Control de timings, entregables y correcta implementación de los servicios contratados.
- Asegurar la satisfacción del cliente durante la ejecución de los proyectos.
- Preparación de informes básicos de seguimiento y resultados.
- Apoyo en preparación de presentaciones comerciales y presupuestos como apoyo al equipo de ventas.
- Seguimiento de POs, contratos y facturación del equipo Pharma.
- Actualización de CRM y herramientas internas de gestión y reporting.
Perfil requerido
- Al menos 2 años de experiencia en Customer Success, Project Coordinator, Account Executive junior o soporte comercial.
- Inglés B2+/C1
- Experiencia o interés en marketing digital, medios o sector salud.
- Perfil muy organizado, riguroso y orientado a procesos.
- Capacidad para trabajar dando soporte a equipos senior y multitarea.
Herramientas
- Excel / Google Sheets (imprescindible).
- PowerPoint / Google Slides.
- CRM (HubSpot o similar).
- Herramientas de gestión de tareas (JIRA, Trello, Asana o similares).
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