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Account Manager DACH
hace 3 semanas
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week,
a $1.7 trillion problem
.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
Visit
to learn more.
We are seeking a German-speaking SMB Account Manager to contribute to our ongoing efforts to enhance customer satisfaction and drive growth and margin expansion within existing accounts. We put a huge emphasis on customer satisfaction and view our continued success as an organisation very much down to our happy customer base; therefore, this role will be pivotal in ensuring we continue to provide them with the best possible support. You'll possess a genuine hunger to navigate your accounts through a fast-changing, hyper-growth environment, a curiosity for business travel to grow your knowledge and be ready to roll up your sleeves and work hard.
If you're ready to take off with us, keep reading
What you will do:
- Own a portfolio of SMB customers and develop a high level of customer engagement with influential users within those accounts.
- Gain a deep understanding of your customer's business and show you understand their spend as well as identify with their goals as an organisation. Manage their budget effectively within the wider business travel space; you'll then use this information to develop solutions and education strategies for their teams.
- Develop a comprehensive understanding of the Perk portfolio of products to grasp each stage of the customer journey fully.
- Identify common problems within each account and develop strategies to resolve each issue on time, whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
- Be Perk's biggest advocate within your clients and your clients' biggest advocate within Perk. You'll be the first one to address any issues, get support from our technical teams, and also educate your clients on any new product features.
What we would like:
- Relevant min. 2-year work experience within Account Management or Customer Success roles.
- Native or near-native proficiency in German.
- Ability to speak and write in English fluently.
- Experience in the Travel industry and/or SaaS products.
- Strong technical aptitude.
- Customer-focused with a passion for working with people.
- Excellent analytical abilities with a fluency in Excel/ Gsheet.
- Solid analytical background.
Our Benefits
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks' paid parental leave during your child's first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
English is the official language at the office. Please submit your resume in English if you choose to apply.
How we work
Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person
3 days a week
. As such, this role requires you to be within commuting distance of our Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.
At Perk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.
TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
