Room Service Intern

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About Four Seasons Hotel Madrid
Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid's major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid is home to 200 guestrooms including 39 suites, three restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail.

What We Are Looking For
We are looking for a passionate hospitality student eager to start his career path in F&B division, particularly in the area of IRD. You will have the opportunity to be fully immersed in this field, learning at different levels of responsibility and working in team.

Responsibilities
As a
Room Service Intern
, you will support the In-Room Dining team in delivering exceptional guest experiences, you will contribute your passion, drive and ideas to ensure that we offer the highest quality in service to our clients. Your main responsibilities:

• Assist in the preparation and delivery of food and beverage orders to guest rooms, ensuring accuracy and attention to detail.
• Help with the set-up and clearing of trays and tables in rooms, maintaining high standards of cleanliness and presentation.
• Support in coordinating orders, communicating with the kitchen and service team to ensure timely delivery.
• Communicate with guests to ensure their satisfaction with the food and service.
• Learn to handle basic guest requests and follow up to guarantee satisfaction.
• Help maintain the cleanliness and organization of the Room Service area and storage.

About You
Excellent interpersonal skills, as well as the ability to provide exceptional service according to standards are highly valued. This position does require an applicant with a flexible schedule, able to work morning and afternoon shifts, weekends, and holidays. The ability to multitask is required. Previous experience in a 5 start hotel is recommended.
Applicants must have the legal right to work in Spain and be fluent in both English and Spanish. It is mandatory to be able to sign an internship agreement with your university or school for a period of 6 months on a full-time basis.
What We Offer
Through this internship opportunity, we aim to provide a high-level learning experience. The goal is for you to acquire as many competencies as possible, in an environment of excellence and continuous improvement. This opportunity includes:

• Full-time internship for 6 months (40 hours/week), Monday to Sunday (8 hours/day) and a 30-minute lunch break is included in the working day.
• Meals are provided during the shift.
• Uniform and its cleaning are provided by the hotel.
• We offer 5 vacation days during the 6-month internship period, as well as your birthday off.
• Monthly gross stipend of €500.
• A personalized learning plan based on your previous experience, motivation, and goals.