Supply Chain Administrator

YOUR NEXT JOB

What We're All About

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over
14 million IoT subscriptions
active in
165 countries
and direct partnerships with
50 mobile networks
, we connect you to more than
750 networks
worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA
, and we have an insatiable hunger to 'wow' While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The
Internet of Things (IoT)
is like the magical glue that keeps the world connected From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don't realize it. At
Wireless Logic
, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Role Overview

Are you a detail-oriented problem-solver who thrives in a fast-paced environment?

We're on the hunt for a Supply Chain & Admin Support specialist to become the backbone of our operations in Bilbao. This role is all about keeping things running smoothly, from managing SIM and hardware orders to ensuring our customers get exactly what they need, exactly when they need it. You'll be working closely with various internal teams, from customer service to logistics, to keep our operations slick and efficient. Reporting to [Insert Manager's Title], you'll be a key player in our energetic Bilbao team, ensuring seamless coordination between departments and external carriers.

Your Daily Quest (Key Responsibilities):

• CI (Continuous Improvement) Identification across the processes you use
• Prepare and dispatch customer orders for SIMs and hardware, ensuring everything is spot-on and gets out the door on time.
• Handle SIM activations and other order requirements, ensuring all technical details are covered.
• Track shipments like a pro, coordinating with carriers to iron out any delivery bumps and keep customers in the loop.
• Keep customers updated regarding shipment date and method, status and answering questions relating to pending/completed orders
• Manage inventory and packaging supplies, making sure we're always stocked up and our warehouse is organized.
• Process and manage returned stock
• Raise customer SIMs and hardware orders using Sage X3 system
• Work with internal teams planning for forecasted orders
• Commercial support activities including management of cancellations, bespoke agreements, tariffs, and one-off charges; customer contract documentation via DocuSign, resolution of usage and order queries, and setup of advanced services and dedicated APNs
• Triage incoming support tickets, prioritizing urgent requests and directing them to the right team to meet those all-important SLA timelines.
• Manage and complete outstanding cases within SLA timescales
• Monitor queue on Zendesk ticketing system for outstanding order requests to be processed
• Use dashboards to prioritize daily activities and issue tracking.
• The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role or department.

Skills Required

• Excellent verbal and written communication skills
• Excellent attention to details is essential
• Must have the ability to work unsupervised and on own initiative
• Highly organised coupled with the ability to prioritise effectively
• Ability to thrive in a high pressure, fast paced work environment
• Experience of using Excel, Power point and Word
• Excellent team player, personable and able to operate at all levels
• The position consists of occasional physical requirements (moderate lifting and carrying.)
• Experience of Sage would be advantageous
• Experience within the M2M/IOT industry would be advantageous
• Knowledge of 4G router hardware would be advantageous
• Experience of programming / scripting languages would be advantageous

Experience

• A minimum of 1 years' experience within a Supply chain environment role.
• Must have had exposure to working with complex customer procedures, preferably within a Customer Success environment.
• Experience of supporting customer requirements via omnichannel dispatch
• Previous experience operating within a business of large contracts within the services/telecommunications industry would be highly advantageous.

What Will Make You Shine At Wireless Logic (Behaviours & Culture) :

• Enthusiastic Problem Solver – You approach challenges with energy and a proactive mindset, always finding smart solutions
• Knowledge Sharer – Confidently transfer your expertise to both your team members and customers, making sure everyone stays informed and empowered.
• Thrives in Fast-Paced Environments – You excel when things are moving quickly and enjoy the rush of solving problems under pressure
• Go the Extra Mile – You're committed to exceeding expectations, always putting in that extra effort to meet both customer and business needs.
• Fluent in English (C1+ level) to communicate effectively with our global team and customers.

Why Come Work With Us?

Here's why we're confident you'll love being part of our team:

• The opportunity to work for an entrepreneurial Company
• Full training, ongoing support, and the tools you need to grow and develop in your role
• We are a company with a heart and who genuinely values and respects its employees

Ok, I'm Interested, What's Next?

Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application.

We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.

Overview Of Interview Process At Wireless Logic

• Tele Interview – Meet the people team
• 1st Interview (Virtual) - Meet your manager
• 2nd Stage (Face to Face)- Meet your peers
• Final Stage (Virtual / Face to Face)- Meet our leadership

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

How we work?
.

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world's diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ) and we will respond to your query as soon as possible.