Shop - Creator Management Operations

Responsibilities
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.

This role is based in our Madrid office.

Responsibilities:

• Grow and nurture creators through both one-to-one and community-wide management and communication.

• Develop quarterly and monthly operation plans to increase creators' content production, compliance, and monetization on the eCommerce platform.

• Implement tiered management strategies (top-tier, mid-tier, long-tail creators) to maximize ROI and efficiency.

• Analyze creator performance data (engagement, conversion, ROI) and use insights to optimize traffic and campaign strategies.

• Organize online and offline activities to improve content quality and creators' understanding of eCommerce policies.

• Coordinate with brands and sellers to facilitate creator-brand collaborations and partnerships.

• Manage cross-team communication to ensure smooth delivery of creator-related initiatives.

• Support all creator-related operational tasks when required.

Qualifications
Minimum Qualifications

• Bachelor's degree in Economics, Business Administration, Marketing, Communications, or a related field.

• Strong data & analytical skills; ability to interpret performance metrics and generate actionable insights.

• Proven ability to manage multiple creators/projects simultaneously and prioritize deliverables.

• Strong planning, organizational, and communication skills; able to work under pressure in a fast-paced environment.

• Bilingual proficiency in Spanish and English (verbal and written).

Preferred Qualifications

• Prior experience in e-commerce, digital marketing, Consulting & Market Research

• Familiarity with paid advertising strategies and performance metrics.

• Experience in conflict resolution and long-term creator relationship management.

• Experience in planning/executing training programs, webinars, or workshops.

• Prior experience as a content creator is a plus.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​