EMEA Front Office Officer

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide and 60,000 high-value clients across 140 source markets. Our tech-driven approach, combined with data and people, sets us apart. At HBX Group, we encourage our team to "move fast, dream big and make the difference" every day.

We are seeking a detail-oriented and commercially minded professional to join our team as an EMEA Front Office Officer. This role is responsible for managing Order to Cash activities, including Collections, Billing, and Backoffice operations, ensuring seamless processes with our clients. The primary objectives are Risk Control, Cash flow optimization, and DSO (Days Sales Outstanding) improvement. You will interact closely with key internal stakeholders and external clients to deliver operational excellence and financial accuracy.

• Manage end-to-end Order to Cash processes, including collections, billing, and back-office tasks.
• Monitor and control credit risk to ensure compliance with company policies.
• Drive improvements in cash flow and reduce DSO through proactive measures.
• Collaborate with internal stakeholders (Finance, Sales, Operations) to resolve issues and optimize processes.
• Act as the main point of contact for external clients regarding billing and payment queries.
• Ensure accurate and timely invoicing and collections.
• Analyze account performance and implement strategies to mitigate risk.
• Support continuous improvement initiatives within the Order to Cash cycle.

• Experience: Previous experience in Order to Cash, Collections, or Finance operations.
• Commercial Acumen: Strong understanding of risk control and cash management principles.
• Analytical Skills: Ability to analyze data and identify opportunities for improvement.
• Communication: Excellent interpersonal skills for interacting with internal and external stakeholders.
• Problem-Solving: Proactive approach to resolving issues and improving processes.
• Tools: Familiarity with ERP systems and financial reporting tools.
• Languages: Fluent in English; additional languages are a plus.

At HBX Group, we believe diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.