EMEA Front Executive

hace 4 días

Palma, Baleares, España Hotelbeds Group A tiempo completo

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.


JOB DESCRIPTION:

About us

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide and 60,000 high‑value clients across 140 source markets. We are tech‑driven, customer‑first, and powered by an amazing team—Team HBX Group—who we encourage to move fast, dream big and make the difference.
It is our blend of tech + data + people, combined with our "global approach, local touch" mentality, that truly sets us apart.

Job Summary

We are seeking a highly organized, analytical and customer‑focused Order to Cash (OTC) Officer to support end‑to‑end finance operations across billing, collections and revenue recognition.
In this role, you will deliver accurate invoicing, ensure timely cash collection, manage account receivables, and support revenue recognition processes aligned with internal standards. You will interact daily with internal stakeholders and external clients, acting as a key financial partner while contributing to cash flow, risk control and DSO improvement.

Responsibilities:
  • Support effective and efficient finance transactions and processes in line with internal and external standards.
  • Perform posting, clearing and reconciliation services to meet SLAs and KPIs.
  • Review customer orders to ensure revenue can be recognized in line with internal requirements, flagging exceptions when needed.
  • Create and issue sales invoices, including uploading to client portals where required.
  • Monitor open orders and support the timely collection of cash from customers.
  • Identify and mitigate risks associated with cash collection and DSO performance.
  • Deliver best‑in‑market customer experience by driving proactive, value‑adding interactions, resolving customer queries, and managing issues effectively.
  • Support the Sales team with information, financial insights, and operational coordination as required.
  • Contribute to risk control, cash improvement and DSO reduction targets across the portfolio.
  • Manage and maintain assigned accounts, including strategic high‑value accounts requiring tailored solutions.
  • Collaborate with internal stakeholders to ensure smooth order‑to‑payment cycles across all assigned clients.
Skillset and Experience Required
  • Proven understanding and hands‑on experience in finance operations such as invoicing, collections, accounts receivable, or order management.
  • Ability to proactively deliver results, meet deadlines/SLAs, and manage workload effectively.
  • Strong analytical skills with high attention to detail.
  • A strong customer service ethic with the ability to handle inquiries professionally and effectively.
  • Advanced written and verbal communication skills in English.
  • Strong MS Office skills, particularly Microsoft Excel.
  • Experience with Salesforce and SAP is highly desirable.
  • Proactive, organized, and committed to continuous improvement.
  • Comfortable working with high‑value or strategic clients requiring tailored solutions.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities truly make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

  • Within an innovative, engaging and multicultural environment.

  • Have the opportunity to build strong and lasting business relationships and friendships from around the world.

  • Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. 

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