Customer Happiness Agents to Palma de Mallorca

Join Our Customer Happiness Team in Palma de Mallorca
We're hiring for TWO teams: Flight Front Office & Accommodation Front Office

Are you ready to revolutionize the travel industry with us? At Sembo, we're on a mission to inspire journeys you never thought possible through AI-powered solutions.

Our core values — We are innovators, We care, and We keep it simple — guide everything we do.

Join our vibrant team and become part of a company that values creativity, laughter, and innovation.

We are looking for...

Multiple Nordic-Speaking Customer Service Executives

You will be considered for two different roles within our Customer Happiness team:

Customer Happiness Agent – Flight Front Office

Customer Happiness Agent – Accommodation Front Office

Based in our beautiful Palma de Mallorca office, you'll help deliver exceptional travel experiences for our B2C customers. You'll become part of a warm, multicultural team where Spanish charm meets Swedish traditions.

Who we're looking for

Here are the skills and traits that will help you thrive in these roles:

• Native or near-native proficiency in a Nordic language is a requirement for both roles. (spoken & written)
• Strong communication skills and a genuine passion for customer service
• A fast learner with a problem-solving mindset
• Comfortable managing multiple tasks in a dynamic, fast-paced environment
• A team player who thrives in a collaborative setting
• Able to work varied weekly schedules

• Currently living in Palma de Mallorca

• Bonus for:

• Experience in a similar role
• Flight Front Office: Experience with GDS systems (Amadeus, Galileo)

And hey – even if you don't tick every box, we'd still love to hear from you (Nordic speaking is still a requirement).

We care just as much about mindset, curiosity, and cultural fit as we do about checklist skills.

Some perks of working at Sembo

• Work remotely for up to three weeks a year
• Enjoy a paid day off on your birthday
• Receive a generous annual wellness contribution
• Join us for our annual kick-off, previously held in Palma
• Enjoy free snacks and drinks at the office

What you'll be doing

In both roles, you'll contribute to delivering exceptional travel experiences:

• Build and maintain strong relationships with clients through clear and effective communication, and assist customers through the entire booking process, ensuring smooth interactions from start to finish.
• Manage and respond to customer reviews across social platforms.
• Craft personalized messages to create tailor-made experiences for travelers.
• Support sales growth through exceptional service and teamwork.
• Navigate day-to-day tasks flexibly, supporting our seven-day-a-week operation with varied work schedules, and an average of two days off per week.
• Respond to price inquiries promptly, maintaining accuracy and professionalism
• Manage customer profiles and carefully address any special request.
• Investigate and resolve challenges confidently, ensuring every customer leaves satisfied.
• Embrace Sembo's cutting-edge tools and systems with training to deliver memorable holiday experiences.

Role-specific responsibilities:

Flight Front Office: Manage flight bookings, passenger information, and work with GDS tools.

Accommodation Front Office: Handle accommodation bookings, communicate with property partners, and support travelers with on-site needs.

Our recruitment process

Your journey starts with a meeting at our office with the Customer Happiness Team Leaders — an opportunity for you to introduce yourself and learn more about Sembo.

Next, you'll meet with our Head of Customer Happiness , diving deeper into the role and how you'd fit within our team.

We know that diverse teams build better companies — and we're committed to creating an inclusive workplace where everyone can thrive.

We're excited to welcome you to Sembo and look forward to reading your application

Sembo Group is part of Stena Line Travel Group and the Stena Sphere, one of Sweden's largest family-owned corporate groups.

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