Front Office Manager

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About The Role
We are seeking an experienced and service-driven Front Office Manager to lead the Front Office, Concierge, Guest Services and Guest Experiences operations of the hotel. As a key member of the Rooms leadership team, you will be responsible for delivering an exceptional and seamless guest journey, from pre-arrival through departure.

As the face of the hotel, you will lead by example, inspire your teams, and ensure the highest levels of service excellence, personalization and operational efficiency across all guest-facing touchpoints.

What You Will Do

• Set the strategic and operational direction for Front Office, Guest Services, Concierge and Guest Experience, in close collaboration with the Rooms leadership team
• Provide strong leadership, coaching and feedback, establishing development plans, succession planning and talent pipelines for all Front Office team members
• Oversee the recruitment, onboarding, training and performance evaluation of the Front Desk, Guest Services, Concierge and Guest Experience teams
• Drive performance by establishing KPIs, service benchmarks and quality standards, continuously identifying opportunities to enhance the guest experience
• Ensure a seamless guest journey, delivering flawless check-in and check-out experiences and proactive service recovery when needed
• Maintain a strong operational presence and visibility, particularly during peak periods, personally engaging with VIPs, long-stay, repeat and first-time guests
• Build strong relationships across the Rooms Division and with other departments to ensure a cohesive and consistent guest experience
• Lead and coordinate all Concierge and Guest Experience initiatives, including pre-arrival communication, in-stay personalization and post-stay follow-up
• Manage labour and operating costs through effective rostering, budgeting, inventory control and purchasing decisions, ensuring optimal productivity
• Lead or participate in projects and initiatives that support business needs, innovation and continuous improvement

What You Bring

• Previous experience in a Front Office leadership role within a 5 luxury hotel*, managing Front Desk, Concierge, Guest Relations and Guest Experience operations
• An authentic, engaging and strategic leadership style, with the ability to coach, inspire and develop high-performing teams
• Strong understanding of luxury service standards, with exceptional attention to detail and a guest-centric mindset
• A positive, resilient and solution-oriented attitude, able to adapt to a fast-paced and demanding environment
• Impeccable communication skills, with the ability to engage confidently with guests, colleagues and senior leaders
• Strong organisational, problem-solving and delegation skills
• Solid business acumen, with experience in labour management, cost control, budgeting and P&L awareness

Qualifications

• Work Experience: Minimum 2 years in a leadership role within Rooms Division
• Education: Professional / Technician degree or equivalent

Languages
: Spanish / English

Language Ability
: High

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for business clothes
• Complimentary Employee Meals
• Discounts at our hotel restaurants
• Discounts on local services
• Housing allowance

Schedule & Hours

• Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).