Customer Care Specialist

At Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 14,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

We're a team of 250+ and growing, based in vibrant Barcelona. Here, positivity fuels progress, ownership sparks innovation, and collaboration drives success. Every day, we strive to deliver excellence for our clients while creating an environment where our people can thrive, grow, and make an impact.

About the role

The Customer Care Specialist plays a vital role in ensuring the success of Amenitiz's clients by providing exceptional support and guidance. As part of the Customer Care team, this position is responsible for enhancing customer satisfaction, improving product adoption, and fostering long-term relationships with hoteliers and property owners. By leveraging deep product knowledge, strong communication skills, and a problem-solving mindset, the Customer Care Specialist actively contributes to supporting customers, ensuring their satisfaction, optimising support processes, and helping clients maximise the value of Amenitiz's platform.

• Deliver high-quality customer support through chat, phone, and email, ensuring clients receive timely and effective assistance.
• Guide clients in using Amenitiz, empowering them to become product experts and reducing dependency on customer support.
• Build and maintain strong relationships with customers to enhance loyalty and satisfaction, which in turn helps limit churn.
• Diagnose and troubleshoot technical issues, ensuring a smooth and efficient resolution process.
• Actively listen to customers, demonstrating empathy and adaptability to provide personalised support.
• Continuously apply in-depth product knowledge to align customer needs with Amenitiz's solutions.
• Monitor customer feedback, identifying opportunities to improve support processes and customer experience.
• Work collaboratively with other teams, such as Product, Engineering, and Customer Success, to escalate and resolve complex issues.
• Stay up to date with new features and product updates, ensuring customers receive the most accurate and relevant information.

About you

• You are a native Italian speaker, and you have outstanding communication skills in English and Spanish. French or Portuguese is a plus
• Previous experience in a customer-facing role (chat, phone, or email support) is essential.
• Strong customer orientation, with the ability to adapt communication styles to provide a tailored experience.
• Excellent organisational and coordination skills, with a proactive and structured approach to solving problems.
• Empathy and active listening skills enabling a deep understanding of customer needs and the ability to address concerns effectively.
• A natural problem solver, capable of thinking creatively to resolve challenges and improve support processes.
• Ability to work autonomously while collaborating effectively with team members and other departments.

Our Benefits 

• Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
• Comprehensive health & wellness coverage – Your physical and mental well-being matter, and we've got you covered.
•  Stock options – Be a part of our success with real ownership in Amenitiz.
• A vibrant office in the heart of Barcelona – Our spacious office comes with daily fresh fruit, great coffee, after-work drinks, and a nice patio with endless sunshine.
• Unforgettable team experiences – From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
• Get paid whenever you want – No need to wait until the end of the month—access your salary anytime.
• Flexible benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
• Grow with us – Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
• Fuel your curiosity – We'll buy you ANY book you want, plus we've built an inspiring library to keep your learning on track.

If you're a strategic thinker with a passion for driving growth and innovation, we want to hear from you Apply now to join our team and be a part of our exciting journey at Amenitiz