Account Manager

hace 2 semanas

Madrid, Madrid, España LiveU A tiempo completo

We are looking for an Account Manager for South Europe to support ongoing customer relationships, ensure smooth renewals, and drive incremental growth within an established portfolio across Spain, Italy, and Portugal. The role focuses on account coverage, service continuity, and partner coordination. This position is quota-carrying but structured with a balanced set of expectations, emphasizing execution, customer satisfaction, and structured follow-up.

The ideal candidate brings experience in technology sales (broadcast, IT, telecom, or SaaS) in the relevant regions, demonstrates solid account-management fundamentals, and is comfortable operating across multiple markets with diverse stakeholders.

Key Responsibilities

Account Management & Retention

  • Manage a defined portfolio of existing accounts across South Europe.
  • Coordinate renewals, monitor contract timelines, and ensure smooth execution of SLAs and service agreements.
  • Identify incremental upsell opportunities within the installed base.
  • Maintain professional engagement with technical, operational, procurement, and managerial stakeholders.
  • Provide structured forecasting and maintain data quality in Salesforce.

Commercial Execution

  • Respond to inbound opportunities and qualified leads in the region.
  • Support the sales cycle: discovery, standard demos, pricing, proposals, and coordinated negotiations.
  • Participate in selected customer visits and local events when required.

Partner & Channel Support

  • Maintain ongoing alignment with partners in Spain, Italy, and France.
  • Support joint plans, basic enablement, and structured follow-up on shared opportunities.
  • Ensure partner activities are aligned with LiveU's commercial framework.

Internal Collaboration

  • Work closely with Sales Engineering, Operations, Marketing, Orders, and Finance to ensure delivery excellence.
  • Share structured market feedback with Product and Marketing.
  • Ensure proposals and contracts remain compliant with company guidelines.
Requirements

Required Skills & Experience

  • 3–5 years of experience in B2B technology account management or inside/field sales.
  • Demonstrated ability to manage existing accounts
  • Experience selling or supporting hardware, software, cloud, or connectivity services.
  • Understanding of the broadcast/production environment is beneficial.
  • Experience working with resellers or distributors across multiple markets is an advantage.
  • Languages: English, Spanish – mandatory, Italian – beneficial
  •  Strong organizational and follow-up skills across multiple accounts.
  • Structured, accountable, and service-oriented.
  • Strong communicator with solid relationship-building skills.
  • Comfortable working independently and coordinating across cultures.
Basic requirements
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