Service Backoffice Specialist

hace 14 horas

Alcobendas, Madrid, España GEA Group Aktiengesellschaft A tiempo completo

Service

Spain, Alcobendas

January

Full time

Permanent

Job benefits

Competitive salary and bonus scheme

Continuous personnel development (e-learnings & projects)

Free day to volunteer

About the position

We are looking for a highly organized and detail‑oriented professional to join our Backoffice team in Alcobendas (Madrid). In this role, you will play a key part in the Service Order‑to‑Cash process—supporting our service sales and technical teams, ensuring accurate and timely order handling, and collaborating with multiple functions to deliver a smooth end‑to‑end customer experience.

Your responsibilities and tasks
  • Prepare and follow up quotations and order confirmations, ensuring accuracy
  • Process and monitor customer orders, returns and credit notes in SAP, ensuring correct prices and conditions and timely execution throughout the order‑to‑cash cycle.
  • Coordinate internally with service sales, logistics, procurement, finance and technical service
  • Support delivery, shipping and invoicing activities and help resolve exceptions, interacting with customers and suppliers when needed.
  • Maintain high‑quality master data in SAP (customers/materials/pricing), identifying and correcting inconsistencies that may impact service levels or day‑to‑day operations.
  • Identify process gaps and contribute ideas to improve efficiency and customer satisfaction.
Your profile and qualifications
  • 5+ years of experience in backoffice, customer service or order management roles
  • Experience in an industrial or engineering environment (strong advantage)
  • Solid hands‑on experience with SAP (quotations, order processing, deliveries, returns, billing)
  • Fluent Spanish and English (written and spoken). Another European language is a strong asset.
  • Familiarity with logistics and invoicing processes
  • Strong attention to detail and data accuracy (customer, material, pricing master data)
  • Able to work under pressure and manage multiple tasks at once
  • Strong organizational and time‑management capabilities
  • Professional communication skills with customers, suppliers and internal stakeholders
  • Customer‑focused, service‑oriented mindset
  • Result‑driven with a continuous improvement mindset

We offer

  • Attractive compensation package with flexible remuneration options (e.g. restaurant tickets, nursery)
  • Private health insurance plan
  • Employee Assistance Program
  • Flexible working hours and the option for remote work (two days per week)
  • 23 days of vacation per year
  • Great work environment as part of a collaborative team
  • Internal training and career development opportunities at national and international level
  • Join a company recognized as a "Top Employer 2025."

About GEA

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success – come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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