People Experience Specialist

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We're proud to be ranked 4th among the World's Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That's how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That's why, together with Olesya Dronyak our People Experience and Relocation Specialist, we're looking for a People Experience Specialist in Madrid to join our team of superstars transforming the EdTech industry.

What team will you be a part of?

People Experience Team ensures the positive experience of company's employees by leading and managing various experience-based projects on their own and in collaboration with other teams of the company and external vendors.

• Want the opportunity to join a Ukrainian EdTech company creating socially impactful educational products for international markets.
• Want quickly and easily improve your skills by solving non-standard tasks.
• Seek personal growth alongside a community of talented professionals and enthusiasts who share your passion for the field.
• Appreciate the freedom to bring your ideas to life, unleash creativity, and explore innovative approaches to improving work processes and people experience in a team.
  

Office Operations & Facilities

• Ensure full functionality of the Madrid office and liaise with the office space provider WeWork for infrastructure- and services-related questions.
• Manage office design and well-being elements.
• Handle necessary purchases for the office and coordinate deliveries of daily supplies.

Employee Experience and Community building

• Coordinate Madrid office access and onboarding for employees and guests.
• Organise internal community events, teambuilding activities, as well as other internal events, plan and organise major annual events in coordination with Kyiv office and in collaboration internally with relevant other teams and with external vendors.
• Provide support to collaborative events and partner meetings.
• Communicate updates of the office life in Madrid and any relevant experiences.

Vendor & Administrative Coordination

• Manage the established vendor relationships to maintain and enhance the daily employee experience, troubleshooting issues with providers when necessary.
• Establish new vendor relationships as required for office operations and event management.
• Record expenses and coordinate with the Finance team for invoicing and payments.

Internal Collaboration

• Collaborate closely within the People Experience (PX) team and People Operations team, and cross-functionally with other teams (Communications, Visual Communications, Finance, HelpDesk, etc.) on joint projects and initiatives.
• Keep up to date the Madrid Office Manual and any office-related pages.

Additional Responsibilities

• Perform other related tasks and support PX initiatives as required by the role and evolving company needs.
  

• Have a previous experience in office management/ community roles
• Experience in the full cycle of event organisation - from concept and vendor coordination to on-site execution, as the event coordinator or event manager assistant.
• Knowledge of Spanish business environment and work with local vendors, with a good understanding of local work culture and communication styles.
• Experience in cross-functional collaboration is a plus.
• Linguistic competence: Spanish - B2+, English: B1+.
• Structure in the approaches to work.
• Strong communication skills.
• Proactive problem-solving and attention to detail.
• Disposition to learn quickly and constantly learn new things.
• Alignment with the values of our team (SELECT).
  

• Work within an ambitious team on a socially impactful education product.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.
• Supporting initiatives that help Ukraine. Find out more about our projects here.

This is a full-time position with a hybrid remote option. It means that you can decide for yourself: whether you want to work from the office or combine remote-office options.

Are you interested?

Send your CV