Account Optimization Manager E2E Chains

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

About Us

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

Job Summary

The Account Optimization Manager plays a key role in strengthening partnerships with hotel suppliers and maximizing their revenue performance. Working closely with the Area Manager and Account Manager, this role focuses on strategic inventory management, data‑driven insights, and tactical opportunities to drive commercial growth. You will build trusted relationships, guide partners on tools and digital capabilities, and ensure strong market competitiveness across your portfolio.

The Account Optimization Manager ensures partners maximize their revenue, profitability, and market presence by leveraging data insights, strategic inventory management, and collaborative planning. This role serves as a trusted advisor to partners, connecting business objectives with actionable strategies that drive growth, enhance relationships, and support overall commercial targets.

Partnership Building

• Build rapport and establish knowledge‑based trust with hotel partners.
• Present tailored value‑driven proposals that support partner needs.
• Represent the company at industry events and networking opportunities.
• Ensure partners understand available tools, marketing packages, and processes to optimize their performance.

Portfolio & Performance Management

• Monitor KPIs and performance for each hotel and cluster.
• Identify opportunities through market trend, demand, and competitor analysis.
• Link commercial conditions to business impact and conversion improvements.
• Participate in regular business reviews to recommend strategic actions.

Contracting Quality & Tactical Optimization

• Evaluate portfolio potential and tailor proposals using data‑driven insights.
• Pinpoint contracting quality improvements to boost conversion.
• Identify tactical opportunities aligned with partner strategies.
• Drive strategic inventory management to maintain competitiveness.
• Negotiate partner participation in regional and global campaigns.
• Optimize product distribution and market visibility.

Collaboration

• Partner closely with the Account Manager toward shared commercial goals.
• Collaborate with Direct Channel Specialists and other internal teams.
• Exchange best practices across Account Optimization Managers.
• Work cross‑functionally with marketing, operations, enablement, and commercial units.

Digital & Self‑Serve Enablement

• Train partners on digital campaigns, insights, and portal capabilities.
• Promote self‑serve adoption to increase partner autonomy and efficiency.
• Support partners in mapping tools and processes to their operational needs.

Tools & Process Adoption

• Drive adoption of tools and processes aligned with area and company objectives.
• Participate in testing and feedback for new tools and workflows.
• Support standardization efforts to reinforce regional consistency and efficiency.

Required Skillset and Experience

• Strong market analysis and competitive intelligence skills.
• Proven ability to build and maintain strategic relationships.
• Solid commercial acumen and negotiation experience.
• Business development mindset with strong planning capabilities.
• Data‑driven decision‑making and performance optimization.
• Excellent teamwork and cross‑functional collaboration.
• Agility, resilience, and adaptability in a fast‑changing environment.
• Previous experience in commercial roles with direct customer interaction.
• Previous negotiation experience.
• Excellent communication skills in English.
• Account planning and performance optimization experience.
• Strong interpersonal skills, cultural awareness, and customer‑centric mindset.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.