Real Estate Transaction Coordinator

hace 5 días

Madrid, Madrid, España Vitalis Outsourcing A tiempo completo
The Role:

Key Responsibilities: 

Email & Communication Management 

  • Monitor, organize, and respond to emails with a focus on prioritizing urgent items and maintaining client satisfaction. 
  • Serve as a liaison between the agent, clients, vendors, and stakeholders. 

Transaction Coordination (Contract to Close) 

  • Oversee 25–30 real estate transactions annually from contract execution to closing. 
  • Schedule inspections, appraisals, and coordinate with escrow, title, and lenders. 
  • Ensure all documentation is complete, compliant, and submitted in a timely manner. 

Phone Handling 

  • Answer and manage incoming phone calls 1–2 hours per day, ensuring professionalism and prompt client support. 

CRM & Event Management 

  • Manage and maintain CRM with accurate client data, follow-ups, and pipeline status updates. 
  • Assist in the planning and execution of client appreciation events and marketing campaigns throughout the year. 

Systems & Efficiency 

  • Identify and implement new tools or systems to streamline operations and increase productivity. 
  • Create and document standard operating procedures to improve efficiency and knowledge-sharing. 

Client Experience 

  • Help deliver "unexpected, pampered hospitality" by anticipating client needs, offering thoughtful touches, and maintaining high service standards at every step. 
Ideal Profile:
  • Proven experience in real estate administrative support and transaction coordination. 
  • Fluent in both Spanish and English, with strong verbal and written communication skills. 
  • Deep understanding of the real estate transaction lifecycle and client service best practices. 
  • Highly organized, detail-oriented, and able to multitask across multiple projects and deadlines. 
  • Experience with CRM platforms and basic office software tools. 
  • A problem-solver mindset, proactive attitude, and a passion for going above and beyond for clients. 
  • Reliable internet connection and professional home office setup. 
What's on Offer?
  • Opportunities for career growth & development
  • Great work culture
  • Opportunity to make a positive impact

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