Customer Service Representative
hace 2 semanas
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.
Today, our team comprises over 170 professionals, and thanks to our commitment to excellence, we continue to grow.
Job DescriptionDo you have strong communication skills, a proactive attitude, and a passion for customer service?
Become our Customer Service Representative
Your daily tasks will include:
- Attending calls and responding to emails from clients and dealerships.
- Following up with customers until their inquiries are fully resolved.
- Making reminder calls and following up on incidents to achieve maximum satisfaction.
- Updating databases, drafting reports, and creating summaries.
What we offer:
- Temporary position: 3-month contract.
- Salary: €20,000 gross per year.
- Telecommuting policy of up to 50% of the monthly working hours after the training period.
- Be part of a great team of professionals in an internationally consolidated company.
- Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
- Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
- 23 working days of vacation per year, as stipulated by the collective agreement.
- Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
We are looking for you if:
- You are fluent in French.
- You are available to work full-time, Monday to Friday, from 9:00 to 18:00.
- This position is based in our Madrid office, offering a 50% hybrid schedule. Please note that the training period will be fully on-site. Our office is located at C. de Albasanz, 15, San Blas-Canillejas, 28037 Madrid.
Do you think you're the ideal person for this position? We want to meet you Apply now, and we'll review your application.
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimization & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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