Customer Service Representative

hace 2 días

Madrid, Madrid, España CPM International A tiempo completo

Our client is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

Tasks

What's your Mission?

  • Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
  • Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
  • Problem-Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
  • Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.
Requirements

Your Experience, Our Future

  • Language Proficiency: Fluency in Danish with excellent written and verbal communication skills.
  • English Language Skills: Strong English language proficiency (written and spoken).
  • Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
  • Empathy: The ability to understand and respond to customer needs with empathy and compassion.
  • Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.
  • Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.
Benefits

Your Benefits Package

  • Start Date: ASAP
  • Hours: 20 Hours/Week
  • Work Schedule: Monday to Friday from 1:00pm to 5:00pm
  • Salary: €9,279 gross per year
  • Holidays: 24 calendar holidays / 2 accrued days per month
  • Work Model: Hybrid - 6 days per month at the office / Remote options available
  • Training: Monday to Friday from 10:00am to 2:00pm
  • Office Location: Barcelona (La Sagrera)

Additional Perks:

  • Career Growth: Ongoing training and development.
  • Well-being Support: Confidential counselling and resources.
  • Perks & Discounts: Exclusive offers and rewards.
  • Health Benefits: Discounted health insurance.
  • Skill Development: LinkedIn learning and certifications.
  • Referral Program: Bring a friend and get a referral bonus.

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

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