Sales Account Manager

Join our Movement and Champion Restaurant Culture

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We're part of the Tripadvisor Group and proud to be building a diverse, people-first culture where "respect", "ownership", "growth" and "better together" values thrive.
If you're passionate about food, technology, and making a real impact, your seat at the table is ready.

Discover life at TheFork

And to do so, we are seeking for amazing people to join our Customer Success Team, as a Sales Account Manager. The focus of the Customer Success team is to engage with our customers with the goal of growing our business through the selling of products to improve revenues.

As a Sales Account Manager you will make outbound calls to our customers to present them solutions for their business, support them in their decisions, and advise them on the right ways to grow their business with the help of TheFork solutions. This will be an opportunity for you to use your selling skills and to make restaurants owner happy

What you will do: 

• Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month
• Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management and online marketing
• Selling, upselling and retaining products and customers
• Be the primary point of contact and build long-term relationships with customers
• Ensure the support and training to use our tools

Your KPIs will include (but will not be limited to) and are subject to change based on business needs:

• Products sold and maintained across your portfolio (this will be your main task)
• Leverage the usage of TheFork tools so restaurants are more engaged with customers and bookings
• Number and quality of restaurants participating in TheFork Festivals

Which should be your main competences:

• Sales Oriented
• Customer orientation
• Emphatic
• Communication skills
• Dynamic and perseverant person
• Oriented results
• Good attitude is very important.

Who are you:

• Experience in pitching and selling promotions/deals/flash sales
• Experience in dealing with a high number of outbound and inbound calls and portfolios with numerous accounts (from 500 to 800)

Plus requirements:

• Experience as sales representative or sales account manager 
• Experience with a restaurant is a must.
• Experience in e-commerce is a must.

Native Spanish and High English is a must.

What we offer you  

An awesome team (not everybody like our jokes, but we try our best) 

A Permanent contract (that can be useful in life) 

Flexible working environment (2 days home office per week) 

Competitive fixed salary, bonus and equity (yes, equity) 

Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

International teams - More than 30 nationalities and 16 offices worldwide 

Highly inclusive working environment 

Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 

Continuous learning and development programs

Free access to the Calm app  

A program dedicated to help you have the best work/life balance 

Health insurance fully covered by the company 

Life Insurance and Disability at no cost to the employee  

Amazing offices with dining, coffee point on each floor, and leisure area    

Team building events (we love karaoke. A lot. A lot.) 

If you are the right person and you are thrilled to join TheFork don't miss this chance and apply.. we are waiting for you

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly

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