CRM Manager

Hey there
We're Fever, the world's leading tech platform for culture and live entertainment, 

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. 

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors Impressive, right? 

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment

Ready to be part of the experience? 

Now, let's discuss this role and what you will do to help achieve Fever's mission.

About the Role

• Responsible for defining the CRM strategy and applying it to optimize customer retention, loyalty and return rate.
• Supervise and maximize the customer's lifetime value strategies ensuring maximum profitability.
• Design and lead the development and execution of hyper-personalized direct communication programs at scale through the email channel and other input and output channels (onsite, push, in-app, SMS) .
• Map the Customer Journey, analyze the contact points and maximize business opportunities.

About You

• At least four years of experience working in Digital Marketing and CRM, mobile and web environments.
• Experience working with Salesforce Marketing Cloud or other ESPs (Mailchimp, Sendgrid, etc).
• Good copywriting skills and able to communicate in English in a fluent way.
• You are analytical and data-driven and know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights.
• Experience in creating HTML code templates
• A/B testing
• Dynamic templates using AmpScript.
• SQL knowledge to create segmentations.

Benefits & Perks

• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Madrid, with possible travel across our markets
• Home office friendly and flexible schedule
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with
• Private Health insurance
• 20 days off annually
• Gympass membership

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply

Thank you for considering joining Fever. We cannot wait to learn more about you

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice