Service Delivery Monitoring

hace 12 horas


remoto, España Michael Page A tiempo completo

Perfil buscado (Hombre/Mujer)


• Monitorizar, controlar y dar soporte a la entrega de servicios, asegurando el cumplimiento de los procedimientos y metodologías establecidas.

• Gestionar herramientas ITSM, preferiblemente ServiceNow, incluyendo la elaboración de informes y seguimiento de métricas.

• Coordinar equipos internacionales de soporte y operación.

• Liderar la gestión de incidentes críticos (Major Incidents), coordinando los equipos de resolución, comunicando avances a los stakeholders y realizando revisiones posteriores.

• Supervisar los procesos ITIL: incidentes, solicitudes, cambios, problemas y capacidad.

• Garantizar la comunicación efectiva con equipos técnicos y usuarios no técnicos.

• Participar en turnos de guardia (on-call) y desplazamientos puntuales según las necesidades del proyecto.


• Proyecto estable

• Formarás parte de un ecosistema de Talento Tecnológico


• Formación en Ingeniería Informática o Técnico Superior en Administración de Sistemas Informáticos.

• Más de 10 años de experiencia en el sector IT, con al menos 5 años en un rol similar.

• Comprensión y experiencia en servicios globales de Workplace y Service Desk.

• Dominio de ITSM, especialmente ServiceNow.

• Certificación ITIL Foundation (obligatoria).

• Certificación AZ-900 y/o MS-900.

• Nivel de inglés B2/C1.

• Experiencia coordinando equipos en distintos países.

• Excelentes habilidades de comunicación y orientación al cliente.

Page Consulting Tech Solutions, es el área de PageGroup especializada en la realización de proyectos IT en clientes, ofreciendo una amplia variedad de soluciones tecnológicas a medida con la flexibilidad y agilidad requerida.


• Contrato indefinido con Page Consulting Tech Solutions.

• Salario en función de la experiencia aportada.

• Trabajo remoto con la posibilidad de acudir un día por semana a la oficina si resides cerca.

• Formación continua para desarrollar tu talento.

• Beneficios sociales y plan de retribución flexible.

• Compensación de gastos de teletrabajo.

• Plan de carrera en un ecosistema de talento tecnológico.


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