Digital Service Specialist

Number

WEBWW

Job function

Digital Solutions

Job type

Full-time

Location

Barcelona

Country

Spain

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Job Summary

Ensure secure connectivity and remote service capabilities for Werfen products and systems in Clinical Laboratories. The Digital Service Specialist will be part of a team of technical experts, providing essential networking, cloud and cybersecurity policies to support customers and internal stakeholders with high-quality, secure, and reliable connectivity services.

The role will actively contribute for designing, implementing and operating network and security architectures (including Fortinet, AWS and CyberArk PAM), as well as supporting the associated server infrastructure, ensuring compliance with internal and external security requirements.

Key Accountabilities

• Architecture Design & Connectivity Solutions: Support the design, modification and testing of the Werfen Iberia digital service architecture. Maintain secure connectivity solutions for clinical laboratories—including IPSec VPNs, L2L tunnels and remote access architectures—primarily using Fortinet and AWS technologies.
• Server, Infrastructure & Cloud Management: Administer and maintain physical and virtual servers (on-prem and cloud) that support remote connectivity and digital services, ensuring availability, performance and security. Design, deploy and support AWS resources (VPC, EC2, S3, security groups, monitoring) within the Digital Service Solutions architecture.
• Security & PAM Management: Implement and operate CyberArk PAM and related security controls to protect remote access and privileged accounts, ensuring compliance with internal policies and regulatory requirements.
• Technical Escalation & Incident Support: Serve as a 3rd-level technical escalation point for connectivity and cybersecurity incidents from Service, Helpline, Field Service Engineers and other internal teams.
• Stakeholder Communication & Alignment: Communicate issues with current technical solutions and provide updates on product development processes, costs and budgets in collaboration with Area colleagues, Product Managers and the manufacturer. Coordinate with Corporate IT, Information Security, manufacturers and customers' IT departments to align architectures, resolve incidents and manage changes.
• Continuous Improvement & Technology Monitoring: Monitor service performance and security posture, identify improvement opportunities and drive corrective and preventive actions. Continuously acquire and update knowledge of new applications while monitoring emerging technologies to proactively recommend enhancements.
• Documentation & Standards: Create and maintain accurate technical documentation—including network diagrams, runbooks, configuration standards and SOPs—for all assigned platforms and connectivity solutions.
• Training & Knowledge Sharing: Train and mentor internal teams (Service, Helpline, FSEs, Business Units) on connectivity, cybersecurity and best practices, promoting a strong security culture.
• Project Involvement: Participate in and/or lead projects to onboard new products, solutions or customers into the Digital Service Solutions connectivity and security framework.

Networking/Key relationships

• Other roles within Service: Service Directors, Service Area Managers, Helpline, Field Service Engineers, Technical Service Specialists.
• Business Units / Marketing teams.
• Corporate IT / Privacy and Information Security teams.
• Supply Chain and Customer Service.
• External stakeholders: customers IT departments and technology partners/manufacturers.

Key Accountabilities

• Architecture Design & Connectivity Solutions: Support the design, modification and testing of the Werfen Iberia digital service architecture. Maintain secure connectivity solutions for clinical laboratories—including IPSec VPNs, L2L tunnels and remote access architectures—primarily using Fortinet and AWS technologies.
• Server, Infrastructure & Cloud Management: Administer and maintain physical and virtual servers (on-prem and cloud) that support remote connectivity and digital services, ensuring availability, performance and security. Design, deploy and support AWS resources (VPC, EC2, S3, security groups, monitoring) within the Digital Service Solutions architecture.
• Security & PAM Management: Implement and operate CyberArk PAM and related security controls to protect remote access and privileged accounts, ensuring compliance with internal policies and regulatory requirements.
• Technical Escalation & Incident Support: Serve as a 3rd-level technical escalation point for connectivity and cybersecurity incidents from Service, Helpline, Field Service Engineers and other internal teams.
• Stakeholder Communication & Alignment: Communicate issues with current technical solutions and provide updates on product development processes, costs and budgets in collaboration with Area colleagues, Product Managers and the manufacturer. Coordinate with Corporate IT, Information Security, manufacturers and customers' IT departments to align architectures, resolve incidents and manage changes.
• Continuous Improvement & Technology Monitoring: Monitor service performance and security posture, identify improvement opportunities and drive corrective and preventive actions. Continuously acquire and update knowledge of new applications while monitoring emerging technologies to proactively recommend enhancements.
• Documentation & Standards: Create and maintain accurate technical documentation—including network diagrams, runbooks, configuration standards and SOPs—for all assigned platforms and connectivity solutions.
• Training & Knowledge Sharing: Train and mentor internal teams (Service, Helpline, FSEs, Business Units) on connectivity, cybersecurity and best practices, promoting a strong security culture.
• Project Involvement: Participate in and/or lead projects to onboard new products, solutions or customers into the Digital Service Solutions connectivity and security framework.

Networking/Key relationships

• Other roles within Service: Service Directors, Service Area Managers, Helpline, Field Service Engineers, Technical Service Specialists.
• Business Units / Marketing teams.
• Corporate IT / Privacy and Information Security teams.
• Supply Chain and Customer Service.
• External stakeholders: customers IT departments and technology partners/manufacturers.

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

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