Senior Engagement Manager

hace 1 día

SpainMadridRemote, España Cloudera A tiempo completo

Business Area:

Professional Services

Seniority Level:

Mid-Senior level

Job Description: 

Sr Services Engagement Manager

EMEA

The Sr Services Engagement Manager is a key member of our EMEA Professional Services delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, close out new contracts as well as keep projects on track and on budget 

As a Services Engagement Manager you will:

  • Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business

  • Support and Drive Go To Market and Pipeline Generation with Account Executives

  • Develop Professional Services booking and revenues

  • Define, scope and sell our professional services portfolio

  • Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk

  • Work with our Project Management Office (PMO)  to provide oversight for the services engagement with our customers, acting as the primary point of escalation and ensuring that our Customers are experiencing high quality delivery.

  • Occasionally manage services engagements directly

  • Input into the planning and forecasting of our resourcing profile.

  • Working directly with Customer to ensure alignment of Cloudera tasks/activities

  • Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

We're Excited About You If You Have:

  • Excellent experience in leading scoping, selling and delivering large scale, data driven projects

  • Bachelor's degree in related field of study

  • Previous experience in PS organization

  • Sales experience and Business Development experience

  • Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings

  • Knowledge of software implementation and project/program management methodologies

  • Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company

  • Self-starter mentality and collaborative problem solver

  • Ability to travel up to 30% 

  • This role is not eligible for immigration sponsorship.

What you can expect from us: 

  • Generous PTO Policy 

  • Support work life balance with Unplugged Days 

  • Flexible WFH Policy 

  • Mental & Physical Wellness programs 

  • Phone/Internet Reimbursement program 

  • Access to Continued Career Development 

  • Comprehensive Benefits 

  • Competitive Packages

  • Paid Volunteer Time

  • Employee Resource Groups 

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What you can expect from us:

  • Generous PTO Policy 

  • Support work life balance with Unplugged Days

  • Flexible WFH Policy 

  • Mental & Physical Wellness programs 

  • Phone and Internet Reimbursement program 

  • Access to Continued Career Development 

  • Comprehensive Benefits and Competitive Packages 

  • Paid Volunteer Time

  • Employee Resource Groups

EEO/VEVRAA

#LI-Remote

#LI-ND3

  • Senior Engagement Manager

    hace 1 día

    Madrid, España Cloudera A tiempo completo

    . For information on how we process your personal data, please review our .**Business Area:**Professional Services**Seniority Level:**Mid-Senior level**Job Description:**At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the...

  • Senior Engagement Manager

    hace 2 días

    Madrid, España Cloudera A tiempo completo

    Business Area: Professional Services Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of...

  • Senior Engagement Manager

    hace 1 día

    Madrid, Madrid, España Cloudera A tiempo completo

    Business Area:Professional ServicesSeniority Level:Mid-Senior levelJob Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the...

  • Senior Engagement Manager

    hace 2 semanas

    Madrid, España Twilio A tiempo completo

    **See yourself at Twilio**: Join the team as our next **Senior Engagement Manager - French Market** at Twilio. **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions...

  • Senior Engagement Manager

    hace 6 días

    Madrid, España AWS EMEA SARL (Spain Branch) A tiempo completo

    3+ years’ experience working in an IT Professional Services or consulting organization supporting Fortune 500 companies across multiple industries. - 5+ years Project Management hands-on experience in managing and delivering enterprise level IT projects. - 5+ years Program Management /Engagement Management experience leading other project managers to...

  • Engagement Manager

    hace 7 días

    Madrid, España CoreX Corp A tiempo completo

    Engagement Manager (ServiceNow) Location : Spain (Remote) Company : CoreX Languages : Fluent in Spanish; English proficiency preferred. Type : Pipeline Hire (we're building our bench for upcoming projects) About CoreX At CoreX, we help organizations simplify, scale, and transform their operations through the power of the ServiceNow platform. Our teams...

  • Engagement manager

    hace 1 día

    Madrid, España CoreX Corp A tiempo completo

    Engagement Manager (Service Now)Location: Spain (Remote)Company: Core XLanguages: Fluent in Spanish; English proficiency preferred.Type: Pipeline Hire (we’re building our bench for upcoming projects)About Core XAt Core X, we help organizations simplify, scale, and transform their operations through the power of the Service Now platform. Our teams combine...

  • Senior Services Engagement Manager

    hace 2 semanas

    Madrid, Madrid, España Cloudera A tiempo completo

    Business Area:Professional ServicesSeniority Level:Mid-Senior levelJob Description:At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the...

  • Engagement Manager

    hace 2 semanas

    Madrid, España CoreX Corp A tiempo completo

    Engagement Manager (ServiceNow)Location: Spain (Remote) Company: CoreX Languages: Fluent in Spanish; English proficiency preferred. Type: Pipeline Hire (we’re building our bench for upcoming projects)About CoreXAt CoreX, we help organizations simplify, scale, and transform their operations through the power of the ServiceNow platform. Our teams combine...

  • Auditee Engagement Manager

    hace 1 semana

    Madrid, España Rephine A tiempo completo

    Auditee Engagement Manager (AEM)¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar".We’re looking for an Auditee Engagement Manager (AEM) to join our team. If the person is based in Barcelona, the role will be hybrid from our Barcelona office.Your RoleThe Auditee Engagement Manager (AEM)...