Senior Engagement Manager

**See yourself at Twilio**:
Join the team as our next **Senior Engagement Manager - French Market** at Twilio.

**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**:
Twilio is seeking a **Professional Services Senior Engagement Manager for our French market** with a consistent record in a Services Sales role to sell Twilio's Professional Services portfolio. The Professional Services Senior Engagement Manager is responsible for encouraging positive relationships with both our product sales teams, and our customers. As the first senior role in our French Professional Services team, this position will initially also cover project management of customer engagements.

Further, you will also partner closely with leadership to help grow the services sales organisation as we scale. You are a skilled relationship builder You feel comfortable discussing Twilio products, standard methodologies, lessons learned, expectations, and real-world business impacts to a wide audience consisting of C-Suite Leaders, IT Leadership, Project Managers, Contact Centre Management, and Developers alike. You feel confident in your ability to master the balance between sales, staffing and delivery considerations.

The Professional Services Services Senior Engagement plays a pivotal role within Services and Sales at Twilio. They have the responsibility of bringing in the work that keeps the Professional Services team growing and ultimately helps drive customer success on the platform. Further, the Professional Services Services Senior Engagement serves as the face of Professional Services to the customer during the selling process, often building to create the customer's first impression of our expertise and commitment.

**Responsibilities**:

- You will be empowered to drive bookings through networking with Twilio sales, building an opportunity pipeline, and working with customers to resolve how best to enable their implementation
- You will lead the sales cycle from (internal) prospecting through contracts and to the handoff to delivery.
- Ambitious spirit required as you shape and build key relationships among Twilio Sales, Partner Team, Customer Support and Client Success in order to keep the pipeline full of a diverse set of services opportunities. You will get plenty of support along the way, but your territory would be yours to build and manage, with an eye toward results.
- You will advocate for the customer's short-, medium
- and long-term success every step of the way. Allow your experience and insight to continuously improve the process
- even when the customer needs convincing.
- Selling here is a team sport and collaboration amongst all key partners are the building blocks for our success.
- You will craft clear statements of work that set good and accurate expectations between Twilio and our customers, so that the experience and the outcomes are satisfying.

**Qualifications**:

- 10+ years of professional experience in software, professional services, and/or contact center, including 5+ years selling or directly supporting the sales process for a services practice
- Ability to work within a high-velocity deal team with a diverse set of deal team members, and adaptable in a work environment that has a start-up mentality
- Comfortable carrying bookings targets
- Able to pitch services value proposition, identify winning strategies for services opportunities and driving commercial discussions to success while identifying and addressing complexity, risk and dependencies
- Excellent communication and presentation skills that can be leveraged to quickly build trusted-advisor status with internal partners and clients alike
- Fluent in English & French

**Location**

Remote. This position can be based **anywhere in EMEA** but will focus on the **France sub region.**

Approximately 25% travel is anticipated.

**What We Offer**:
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**:
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.