Customer Engagement Manager

**Customer Engagement Manager**

At Novo Nordisk, we are committed to develop better healthcare solutions and ways of operating to assure an excellent customer and patient experience. And as we believe that digital innovation is key to achieve this goal, we are reinforcing our teams by bringing talented people eager to be part of the change. If you share our passion and want to make a real impact, then this is the right place for you.

**The position**

As Customer Engagement Manager, you will design, develop, and implement customer-centric engagement strategies, ominichannel adoption and execution and lead the organization’s digital transformation journey, identifying improvement opportunities and innovative solutions. With this ambition, you will be the leader of a team of experts in designing integrated engaging experiences for our customers through different channels, with the content and services they are looking for and within a context that suits their needs. This is a great opportunity for an experienced professional eager to build, create and make an impact in a growing and highly ambitious organization.

Some of your responsibilities will be to:

- Partner with business leaders to guide the creation, development and cross-functional awareness of innovative customer experience plans and capabilities
- Build and develop best-in-class Omnichannel Strategy & execution, successful customer journeys and Digital Marketing.
- Develop digital solutions to the new commercial challenges and patient models: hybrid model, non-personal promotion, e-Reps, patient activation and engagement strategy
- Be a strong communicator and moderator both internally and with customers, understanding different perspectives, seeking common ground, and advocating customer value and business solutions
- Challenge the status quo and influence others in a constructive way to develop new ways of working that enhance customer engagement.
- Lead, coach and empower the organization to facilitate and encourage the adoption of innovative solutions and processes to take the company to the next level in its digital vision.

**Qualifications**
- Degree or equivalent in Business Administration, Lifesciences, Engineering or similar required. MBA or Master’s degree in Digital Capabilities desirable.
- Minimum of 5 years of experience in a management role within commercial / marketing / strategic consultancy with a solid understanding of the pharmaceutical marketplace.
- Demonstrated experience successfully developing, implementing, and delivering ominichannel and customer experience solutions in a dynamic environment
- Strong cross-functional stakeholders management with proven ability to influence, challenge and gain consensus across varied teams.
- Strong analytical and problem-solving skills with ability to use and evaluate market and customer data to maximise business opportunities and customer experience.

**About the Department**

You will join our growing Innovation and Business Excellence (IBEX) team reporting to its Director and managing an outstanding team specialized in customer experience, multi-channel and CRM optimization. Under this role, you will have a strong cross-functional collaboration with the business leaders across the local and regional organization.

**Deadline**

**Working at Novo Nordisk**

At Novo Nordisk, we use our skills, dedication and ambition to help people with chronic diseases. We offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.