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Business Workflow Executive
hace 2 semanas
MTS Globe
MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.
Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 6,3 million customers with 31 million overnights per year in over hotels.
250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.
1300 employees from 45 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.
The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.
MTS Globe is an equal opportunities employer
Job Description
For our Business Workflow department in Palma we are seeking a Business Workflow Executive.
The department aims to optimize and standardize all processes, where local practices do not add any value, so that we can continue to successfully grow and operate with minimum defective products or financial damages and maximise productivity with these processes.
To achieve this, the Business Workflow Executive brings together the processes of commercial area, IT, destinations and clients, identifying current business practices and assisting in their optimization and standardization as well as the implementation of best practices.
Reporting to the Head of Operations your main responsibilities will be:
- Control and execution of commercial and operational set-ups within global applications.
- Centralized point of contact for client setups, and company settings.
- Being first level support for the processes and reporting related to customer complaints.
- Improve workflows in coordination with the local teams, Key Account Managers and/or IT.
- Uploading and optimizing training content and materials for internal applications.
- Support with problem-solving and identifying solutions to process-related incidents.
What we offer:
- Join our Wellness programme which promotes both emotional and mental health and offers free legal and financial advice.
- Benefit from special health insurance rates.
- Advancing your professional growth through language training and technological certifications.
- A fully new equipped kitchen with coffee, tea and fresh fruits helping you live a healthier lifestyle.
- Refreshing beverages and a variety of fruits are available for all employees to support a healthy lifestyle.
- Celebrate with us during our annual events and festive holidays, including Easter, Halloween, Thanksgiving and more.
- Join one of our sports communities and practice your favourite sport in great company.
- Get to know colleagues with the same literary interests as you in our new book club.
- Enjoy flexible benefits and save on taxes
Requirements
- Degree in related business fields.
- 2-3 years of experience in a similar role.
- IT affinity and a very good knowledge of Microsoft Office Excel and related MS office products.
- Very high English skills (written and spoken).
- Hands-on, team player; business-minded with the ability to build strong working relationships with the key stakeholders across functions.
- Attention to detail; ability to understand all aspects of the business.
- Excellent communications skills and proactive attitude.
- Results-oriented and self-organized working style.
- Availability for travel.
