Customer Service Specialist with Spanish

hace 2 semanas

Barcelona, Barcelona, España W. L. Gore & Associates A tiempo completo

About The Role
We are looking for a Customer Service Representative (f/m/d) with Spanish to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages.

This is a temporary position for 6 months and will be located at our facility in Barcelona, Spain, with the possibility of a hybrid work arrangement.

Responsibilities

  • Responsibility for the entire order fulfilment process – receiving and processing orders including emergency orders, using ERP systems
  • Arranging deliveries in cooperation with our European warehouse and processing invoices through liaison with our European Accounting Service Centre
  • Providing our customers with basic product and pricing information. Daily interaction with mainly hospitals and clinics, as well as a variety of internal customers, located across the countries
  • Ability to communicate proficiently in the appropriate language and engage effectively across cultures, as well as adapt to the country specific processes
  • Giving input on ways to improve the quality of our business leading to better efficiency and enhanced quality of service

Required Qualifications

  • Proven Customer Service experience in an international environment.
  • Proactive problem solver with flexibility and the ability to multi task.
  • High attention to detail, as well as excellent organizational skills and time managerial skills.
  • Ability to manage, organize and prioritize own workload
  • Committed to quality and providing a professional and responsive customer experience, supporting Gore´s business results.
  • Open communication, resilient and impact aware.
  • Flexibility to work in different teams, depending upon business needs.
  • Skilled in working with ERP/IT systems, plus experience of eCommerce solutions is very welcome.
  • Fluent in Spanish and English.

Desired Qualifications
3 bullet points max. List any additional qualifications that are preferred, but not required.

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