Associate Solution Engineer

Description and Requirements
"At BMC trust is not just a word - it's a way of life"
Description And Requirements
CareerArc Code

CA-NB

Hybrid
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage.

About BMC Helix
BMC Helix is a leading AI-powered, cloud-native, and on-premise deployable platform for service and operations management. Designed with microservices, containers, and API-first architecture, BMC Helix enables organizations to intelligently automate and scale their IT environments.

The platform supports deployment across public cloud, private cloud, hybrid, and on-premise environments -offering unmatched flexibility for enterprise-grade operations. With cutting-edge Agentic AI capabilities, BMC Helix allows businesses to shift from reactive incident handling to predictive, autonomous service and operations management. From ITSM and ITOM to AIOps, BMC Helix empowers global enterprises to deliver exceptional user experiences while reducing operational complexity and cost.

Join the Digital Solution Engineering team at BMC Helix as an

where technology meets business impact. This early-career role is ideal for recent graduates or individuals with 1–3 years of relevant experience who are excited to work at the intersection of enterprise technology and customer value.

You'll work alongside experienced engineers, product specialists, and customer-facing teams to understand client challenges and demonstrate how BMC Helix can solve them. The role is split 50% technology (platform knowledge, demos, architecture, differentiators) and 50% business (industry alignment, use cases, problem-solving).

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Collaborate with the Global, Regional and Digital Solution Engineering teams to support customer engagements through solution design and tailored presentations.
• Participate in customer discovery sessions to understand technical requirements and business goals.
• Deliver value-driven demonstrations showcasing BMC Helix capabilities such as Agentic AI, intelligent automation, and cross-domain service integration.
• Help design and configure proof-of-value.
• Communicate technical concepts—like containerized microservices, multi-cloud/on-prem deployments, and platform integrations—in a clear, business-relevant way.
• Engage with internal product, sales, and strategy teams to align solutions with evolving customer needs.
• Stay current on trends in GenAI, ITSM, ITOM, AIOps and enterprise digital transformation.

Why Join the Digital Solution Engineering Team at BMC?

• Learn from seasoned professionals and build a career at the forefront of enterprise technology.
• Work with leading-edge tools and technologies including AI/ML, hybrid/on-prem deployments, and cloud-native architectures.
• Solve real business challenges for some of the world's largest organizations.
• Thrive in a diverse, supportive, and innovative environment with strong mentorship and continuous development.

Launch your career with BMC Helix and help shape the future of intelligent IT. Your journey starts here.

To ensure you're set up for success, you will bring the following skillset and experience:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 0–3 years of experience in a technical, consulting, or customer-facing role.
• Excellent communication and presentation skills, comfortable engaging both technical and non-technical stakeholders.
• Interest or hands-on experience with Generative AI (GenAI) and Large Language Models (LLMs) for use cases such as natural language interfaces, intelligent automation, or conversational support.
• Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, and container technologies (Docker, Kubernetes).
• Passion for technology and a strong desire to understand enterprise IT challenges.
• Team-oriented, adaptable, and eager to learn in a fast-paced environment.
• Language requirements: fluency in German & English

Ideal Qualifications:

• Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar.
• Basic scripting or API knowledge (e.g., Python, JavaScript, REST).
• Familiarity with ITIL, DevOps principles, or service management concepts.
• Multilingual skills are a plus: fluent in English; proficiency in additional languages such as Spanish, French, German, Italian, etc., is a plus.

Our commitment to you
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is €30,000 - €50,000