Customer Experience

hace 2 semanas


Sevilla, Sevilla, España Hays A tiempo completo

Buscamos un/a
Customer Experience & CRM Manager
para liderar la estrategia de CRM y experiencia de cliente, con foco en
fidelización, recurrencia y activación omnicanal
, convirtiendo clientes en una comunidad fiel.

Responsabilidades

  • Diseñar, implantar y gestionar el
    CRM
    como eje de la relación con el cliente.
  • Gestión directa de
    campañas CRM
    : email marketing, automatizaciones, promociones, descuentos y segmentaciones.
  • Liderar el
    Club Pampling
    (fidelización, beneficios, comunidad y engagement).
  • Definir y optimizar el
    customer lifecycle
    : captación, activación, recurrencia y reactivación.
  • Asegurar una experiencia
    omnicanal
    integrada (eCommerce, Retail y Atención al Cliente).
  • Medir y mejorar
    NPS, satisfacción y recurrencia
    .
  • Trabajo transversal con Marketing, Retail y Tecnología.

Requisitos

  • 4–5 años de experiencia
    en gestión de
    CRM y Customer Experience
    .
  • Experiencia práctica en
    email marketing, campañas promocionales, automatización y segmentación
    .
  • Perfil analítico, orientado a cliente y resultados.
  • Capacidad de coordinación y liderazgo transversal.

Qué ofrecemos

  • Contrato indefinido en una empresa estable y en expansión.
  • Ubicación:
    Sevilla
    .
  • Paquete salarial competitivo hasta 35k.
  • Modelo
    presencial
    .
  • Rol estratégico con
    impacto real y capacidad de decisión
    .
  • Clara
    trayectoria de crecimiento profesional
    dentro de la organización


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