Customer Service

Company Description

Join MSX International – A Global Leader in Automotive Consulting

Who we are:

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Why join us?

With 25+ years of industry expertise, our multilingual and multicultural Contact Center thrives on a proactive and dynamic approach. Our 170+ professionals work collaboratively, ensuring every client receives exceptional service. Thanks to our commitment to excellence, we continue to grow

Job Description

Your Mission:

We are looking for a customer-focused, proactive Support Agent to optimize lead conversion and enhance sales distribution processes. This role blends outbound sales efforts with dealership support, ensuring smooth operations and customer satisfaction.

Your Key Responsibilities:

Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats

Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics

CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion

We Value Your Potential

Even if your experience doesn't match 100%, we encourage you to apply Talent comes in many forms, and we are committed to fostering a diverse and inclusive team.

What We Offer:

• Permanent, full-time contract (40h/week)
• Hybrid work model after initial training (1-2 days WFH). Our office is located at Calle de Albasanz 15. San Blas de Canillejas, Madrid.
• Deep industry insights, working closely with customers, suppliers & dealers
• MSX Bazaar – Exclusive employee shopping portal
• 26 vacation days extra)
• Ongoing internal training & professional development
• Fully adapted offices for a comfortable, accessible workspace

Qualifications

Who You Are:

Experience in outbound sales, B2B sales, or business development

Customer service expert with strong communication and commercial skills

Fluent in German & English (at least B2 level)

Skilled in CRM tools, MS Office, and multitasking in a fast-paced environment

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.