Production Operations Manager

Job Description
Craft Worldwide
Partners in creative production. We bring assets to life at speed and scale across languages, channels & cultures.

The Role
We are seeking an
EComm Factory Production Operations Manager
with proven expertise in content at scale, e-commerce, online marketplaces and creative content production to lead and inspire multidisciplinary teams in the creation, localization, and transcreation of digital assets at the speed of retail and scale for a global client. This role blends strategic project management with strong team leadership, ensuring brand consistency, cultural relevance, and top-tier production quality across multiple European markets.

You will be the central point of coordination for internal (onshore, nearshore and offshore) creative production teams, guiding & motivating them from concept to delivery, and fostering a collaborative, operationally streamlined environment that drives both efficiency and creative excellence.

What You Will Do

• Lead and motivate multidisciplinary teams — including designers and producers, ensuring seamless collaboration and alignment with project goals.
• Oversee the creation, localization, and transcreation of digital assets including Product Detail Pages (PDPs), newsletters, social media content, e-retail and other e-commerce materials.
• Coordinate with cross-functional departments (design, project management, transcreation and syndication) to ensure deadlines, quality standards, and commercial objectives are met.
• Foster a positive and results-driven team culture, encouraging problem-solving, and continuous improvement.
• Anticipate content needs, create detailed production calendars, and manage timelines for pre-production, shooting, and post-production stages.
• Identify and address resource gaps to optimize workflows, and ensure each team member's strengths are effectively utilized.

What Will Make You Successful

• Education in Visual Communication, Marketing, Advertising, Production or related fields.
• 7–9 years of experience in digital production, art direction, or content management. Ideally in e-commerce for fashion, lifestyle, or consumer brands. Proven experience in content factory or content at scale.
• Proven ability to lead and manage teams, balancing creative excellence with operational efficiency.
• Strong experience managing hybrid teams (nearshore + offshore) across multiple production disciplines.
• Deep knowledge of e-commerce visual standards (composition, lighting, framing, typography, visual rhythm) and formats (Eventing, PDPs, gifting, multi-brand promotions).
• Fluent English (C1 level) with excellent communication skills; French is a plus.
• Proficiency in project management tools (Adobe Workfront, Microsoft Teams, MIRO, Slack, Trello) and Microsoft Office Suite.
• A collaborative leadership style, coupled with the ability to make decisions under pressure.
• A proactive, optimistic mindset, ready to inspire teams and push creative boundaries.

What We Offer

• Indefinite contract
• Competitive salary, negotiable according to experience.
• 23 working days of vacation (+ 2 long weekends of your choice).
• Your birthday off
• Incorporation in a multinational company with high professional, economic and financial solvency that leads new, innovative and large-scale projects.
• Hybrid model
  

About Craft
To achieve success in the world of global adaptation and production, you need more than just clear processes and smart technology, you need true craftsmen and women - people who care deeply about their clients' brands and who work tirelessly to drive maximum cost savings for a client while ensuring that each brand's story remains impactful as it travels around the world.

Craft currently employs over 1000 full-time employees, operating in 120 countries with hubs in 17 strategic locations specializing in broadcast/video production, print production, digital production and global translation.

While we are wholly owned by McCann World group, we have been purposely established as a truly independent company within the Interpublic Group of Companies.

McCann Worldgroup is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you have a disability, please let us know what adjustments you may need to the recruitment process to perform your best.