Senior UX Researcher

Company Description

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world's most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, and Aha

We make change happen. From anywhere.

What we offer you

We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

Job Description

About the role

As a Senior UX Researcher, you will play a central role in informing product direction across multiple teams and business units. You'll lead high-impact research initiatives, mentor others, and drive evidence-based decision-making at both strategic and tactical levels.

You'll work closely with cross-functional stakeholders—Product, UX, Engineering, and Leadership—to ensure our solutions are not only usable, but genuinely valuable and aligned with real customer needs.

This is a role for someone who loves autonomy, thrives on complexity, and wants their work to shape product roadmaps and long-term strategy.

What you'll be doing

Lead meaningful research that drives product impact

• Deliver foundational and strategic research that guides product direction and supports business goals.
• Translate user insights into clear, actionable recommendations that shape product roadmaps.
• Develop deep domain expertise within your assigned product or problem area.

Champion user-centricity across teams

• Partner with senior stakeholders to align research planning, priorities, and timelines.
• Mentor junior researchers and enable cross-functional colleagues to conduct high-quality research.
• Collaborate closely with UX designers, becoming the voice of the user in design conversations.

Ensure excellence in research execution

• Manage multiple projects simultaneously, maintaining clarity, quality, and momentum.
• Coordinate internal and external research resources, ensuring projects stay on track.
• Produce compelling deliverables and presentations that influence decisions at all levels.
• Help develop research ops processes, including participant recruitment and continuous improvement initiatives.

Qualifications

What we're looking for

• Extensive experience in UX research, ideally in a senior or leadership capacity.
• Strong command of qualitative and quantitative research methods.
• Proven ability to manage complex, multi-project workloads.
• Skilled at aligning research with business goals and demonstrating ROI.
• Excellent communication, storytelling, and stakeholder-management skills.
• Experience guiding and mentoring other researchers.
• Ability to influence product strategy using clear, evidence-based recommendations.
• Background in fast-paced SaaS or tech environments.
• Familiarity with tools such as Jira, Confluence, UserInterviews, Prolific, Maze, and SurveyMonkey.
• Strong understanding of Agile practices.

A few nice to haves

• Advanced statistical analysis capabilities.
• Understanding of accessibility standards (e.g., WCAG).
• Experience working with highly technical or specialised product domains.

Additional Information

Not ticking every box? That's totally okay Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don't have everything that's listed just yet.

Drop us your application, we'd love to hear from you

What to expect

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you'll find information to help you prepare and ace an interview at TAG.

You can read them here

Equal opportunities for everyone

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

We look forward to your application