Technical Account Manager

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

About Us:

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.

Job Description

The Technical Account Manager is responsible for B2B integrations with hospitality services suppliers (chains, bedbanks, platforms, etc) as well as managing their business-as-usual connectivity projects at technical level.

In addition to proactive supplier and relationship management, you will serve as an escalation point for issues that impact the supplier success by effectively fielding and working closely with the engineering and commercial teams to resolve cases or proactively identify improvements, optimizing their feeds.

The role combines technical background with analytics and business implications, working on implementing new solutions / defining technical requirements / improvements along to IT / Product Management / Commercial teams / Suppliers. 

Main Responsibilities:

• Monitor and report key performance metrics that reflect supplier operational status and turnover
• Investigate and propose to the Product Team potential improvements or upgrades in the supplier connectivity, gathering requirements and supporting the business case/tests definition
• Manage & Optimize each account assigned tunning the technical setups, allowing to distribute the right product reaching highest possible accuracy
• Keep continuous contact with providers (conference calls, visits…) to understand their inputs and propose solutions that benefit both parties
• Keep technical information about supplier connectivities well documented/up to date.

Requirements:

Skills

• Advanced understanding of technical logic, component of any supplier integrations
• Ability to use monitoring tools and ease of learning multiple tools to support daily work
• Strong analytical skills with a data driven mindset
• Strong ability to understand business plans (commercial area) and their technical implications
• Good communication skills / interpersonal skills (exposure to a vast pool of stakeholders including top management) / Proactive attitude and social skills. Experience handling partnerships

Experience

• Previous experience in technical account management, preferably at least 2y / in the travel industry
• Experience with defining product / technical requirements based on business inputs
• Experience monitoring/interpreting metrics, step back, connect the dots and proactively take actions upon
• Experience analysing big data and extracting conclusions and actions from it
• Experience using microsoft office suite (Word, Excel, Powerpoint, Outlook…)

Qualifications

• Technical background / degree - computing science, or related
• Knowledge about RESTful APIs. Previous experience supporting API based software development products
• Familiarity interpreting data/logs from XML/JSON/YAML formats and working with SQL databases
• English professional proficiency. Strong written and verbal communication skills, and the ability to convey complex technical situations to end users of all technical abilities, including the ability to produce usable, maintainable documentation and excellent presentation
• Project management skills are desirable

Key Challenges

• Technical reference and leadership abilities
• Strong technical, logical, analytical and problem-solving skills
• Team player with an agile mind-set
• Combine a tech and business view, in a good common sense
• Manage priorities to perform highest impact actions first
• Ability to multi tasking, working under pressure and in highly changing environments

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.