M&e Technical Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
About Us:
HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets:

- Hotelbeds, who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents
- Bedsonline, exclusively serving the retail travel segment
- Roiback, the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions
- TravelStack, providing all products, services and solutions to businesses looking to enter into the lucrative travel arena.

Job Description

The purpose of the role is to act on connectivity's from a technical angle from rolling-out/monitoring new providers to optimizing their feeds, through articulated plans between Hotelbeds & suppliers/technical platform, under a very data-driven/system approach.

The role also includes working on implementing new solutions/defining tech. requirements/improvements along to IT / Product Management / Suppliers. The impact of any actions taken on connectivity's, preventive, corrective or optimizing, always ends up with a business impact, from small to large.

Main Responsibilities:

- Monitor and report key performance metrics that reflect supplier operational status and turnover
- Investigate and propose to the Product Team potential improvements or upgrades in the supplier connectivity, gathering requirements and supporting the business case/tests definition
- Manage & Optimize each account assigned tuning the technical setups, allowing to distribute the right product reaching highest possible accuracy
- Keep continuous contact with providers (conference calls, visits ) to understand their inputs and propose solutions that benefit both parties
- Keep technical information about supplier connectivity's well documented/up to date.

**Required Skills**:

- Advanced understanding of technical logic, component of any supplier integrations
- Ability to use monitoring tools and ease of learning multiple tools to support daily work
- Strong analytical skills with a data driven mindset
- Strong ability to understand business plans (commercial area) and their technical implications
- Good communication skills / interpersonal skills (exposure to a vast pool of stakeholders including top management) / Proactive attitude and social skills. Experience handling partnerships

Experience
- Previous experience in technical account management, preferably at least 2y / in the travel industry
- Experience with defining product / technical requirements based on business inputs
- Experience monitoring/interpreting metrics, step back, connect the dots and proactively take actions upon
- Experience analyzing big data and extracting conclusions and actions from it
- Experience using Microsoft office suite (Word, Excel, PowerPoint, Outlook )

Qualifications
- Technical background / degree - computing science, or related
- Knowledge about RESTful APIs. Previous experience supporting API based software development products
- Familiarity interpreting data/logs from XML/JSON/YAML formats and working with SQL databases
- English professional proficiency. Strong written and verbal communication skill