Service Sales Account Manager

About the role:

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at

Agilent Technologies is looking for a motivated and commercially minded Service Sales Account Manager to join our Service Sales Team in Madrid, Spain. In this independent role, you will manage and grow relationships with our customers by promoting enterprise solutions and after-sales service contracts. Your focus will be on both nurturing existing accounts and developing new business opportunities. You'll work as part of an international team committed to creating value for our customers and supporting Agilent's mission to improve the quality of life.

Key Responsibilities

• Manage assigned customer accounts, ensuring accurate contract setup and inventory tracking.
• Maintain high customer satisfaction through regular communication and performance monitoring.
• Develop tailored service solutions and proposals to meet diverse customer needs.
• Identify and pursue new business opportunities to achieve sales and growth targets.
• Build and execute account plans to meet financial objectives.
• Collaborate closely with Field Service, Instrument Sales, and Service Sales teams.
• Promote Agilent's Asset Management, Enterprise Solutions, and Multi Vendor Services to expand business.
• Strengthen long term relationships with key customers and represent Agilent professionally in all interactions.

Candidate Profile

Required:

• Bachelor's or master's degree, or equivalent experience
• Proven sales experience in Agilent's markets or enterprise services (software, IT)
• Fluent in English is a plus
• Strong networking skills with the ability to integrate customer priorities and influence key stakeholders

Preferred:

• Knowledge of the Pharmaceutical and Chemical Analysis industry

On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.

We offer:

• Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
• An opportunity for you to grow within a world-class company to develop your skills.
• An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
• Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
• A dedication to work/life balance.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

50% of the Time

Day

No End Date

Sales