Inflight services coordinator

Inglight services coordinator

Job Summary
:

The InflightServices Coordinator plays a crucial role in coordinating catering operations and inflight services on the ground to ensure the seamless delivery of services to passengers and flight crew. They oversee catering logistics, coordinate with vendors, and manage inflight service equipment to support the efficient operation of flights.

Key Responsibilities:
(job duties and responsibilities)

• Catering Coordination: Coordinate catering services for scheduled flights, including meal planning, menu selection, and order placement with catering vendors. Ensure that catering orders are accurately prepared, packed, and delivered to the aircraft in a timely manner to meet flight departure schedules.
• Menu Planning and Dietary Requirements: Collaborate with catering vendors and flight crews to develop inflight menus that cater to diverse dietary preferences and restrictions of passengers. Ensure that special meal requests and dietary accommodations are accurately communicated to catering providers and properly documented for inflight service.
• Catering Logistics: Manage the logistical aspects of catering operations, including inventory management, stock rotation, and storage of inflight service items and catering supplies. Coordinate with ground handling agents and logistics providers to facilitate the efficient loading and unloading of catering supplies onto aircraft.
• Inflight Equipment Management: Oversee the maintenance and inventory of inflight service equipment, including food service carts, beverage trolleys, and galley supplies. Ensure that all inflight equipment is properly cleaned, sanitized, and stocked with necessary items for inflight service.
• Quality Assurance: Conduct regular quality checks and inspections of catering supplies, food items, and inflight service equipment to ensure compliance with safety and hygiene standards. Address any quality issues or discrepancies promptly and implement corrective actions to maintain service quality and customer satisfaction.
• Budget Management: Monitor catering and inflight service budgets, track expenditures, and analyze cost performance to identify opportunities for cost savings and efficiency improvements. Negotiate contracts and pricing agreements with catering vendors to optimize procurement and reduce expenses.
• Vendor Management: Establish and maintain positive relationships with catering vendors, suppliers, and service providers to ensure reliable and high-quality catering services. Evaluate vendor performance, resolve issues, and provide feedback to vendors to enhance service delivery and customer satisfaction.
• Customer Service Support: Provide assistance and support to flight crews, ground staff, and passengers regarding catering services, inflight amenities, and special requests. Address passenger inquiries, complaints, and feedback related to catering and inflight services in a prompt and professional manner.

Requirements:
(required qualifications, required skills, languagues, preferred qualifications)

• Bachelor's degree in hospitality management, business administration, or a related field; or equivalent work experience in catering, airline operations, or hospitality industry.
• Previous experience in catering coordination, inflight services, or ground handling operations within the aviation industry preferred.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders, including vendors, airline personnel, and passengers.
• Proficiency in Microsoft Office applications and catering management software systems.
• Knowledge of food safety regulations, airline catering standards, and inflight service procedures.