Dutch and German Customer Support expert in Manufacturing Sector

hace 2 días

Sant Cugat, Barcelona, España Blu Selection A tiempo completo
Company Description

Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity.

Your responsibilities and impact working as a Customer Service Expert will be:

  • Support of new/existing customers

  • Close cooperation with the sales, application engineers as well as the engineering department

  • Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration

  • Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders

  • Complaint management CRM

  • Support of sales promotion activities (promotion, campaign, end of quarter)

  • Digital document management and filing according to standardized, predefined criteria

  • Responsibility for customer satisfaction in general (SLI)

Job Description

Skills, qualifications and interests you need to succeed in this role:

  • Speak Dutch on a native level and German on a B2 level or higher

  • At least 3 years of professional experience in customer service

  • Completed commercial or technical education

  • Enjoy dealing with people and have a feeling for their needs

  • Structured work style as well as ambition and optimism

  • Strong cooperation and communication skills, negotiation skills

  • High degree of resilience and sense of responsibility

  • Enjoy continuous training (SAP, IT, product knowledge)

  • Good MS Office skills and ideally experience with CRM systems

  • Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage

Qualifications

What's in it for you?

  • Lunch Ticket COBEE

  • 30K to 31K yearly gross base salary 

  • ADESLAS – Additional health insurance

  • Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)

  • Hybrid work model

Additional Information

What should you expect from living in Barcelona?

  • The unique experience of an international and diverse culture

  •  A beautiful beach city surrounded by both coastal towns and mountains

  • Delightful gastronomic experiences of Spanish, Catalan and World cuisines

  • Quite a dynamic and active urban life where it is difficult to get bored

  • Sunny days, Mediterranean weather and a relaxed lifestyle

  • An attractive startup and innovation hub with exciting opportunities

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