Customer Support

hace 7 días

Sant Cugat, Barcelona, España HP A tiempo completo

Before applying: please note that to be eligible for this position, you must be currently enrolled at a university in Spain and remain enrolled until the end of the internship. You must also be available to start the internship in February 2026 and continue participating in the program until June–July 2026.

Join our team at the intersection of product management and customer experience innovation. As a Product & Customer Insights Intern, you'll analyze customer feedback, support data, and product usage metrics to uncover actionable insights. You'll collaborate with product managers, support teams, and data analysts to prioritize features, document customer journeys, and support the development of AI-powered customer support solutions. Your work will help optimize support workflows, enhance user satisfaction, and shape future customer experiences.

Key Responsibilities:

  • Analyze customer feedback and product data to identify improvement opportunities.
  • Collaborate with product and support teams to prioritize features based on user needs.
  • Support implementation and testing of AI tools for customer support.
  • Document customer journeys and process improvements.
  • Contribute to evaluating new support technologies.

Preferred Skills:

  • Currently studying a bachelor's or master's Degree in Industrial Engineering, Computer Science or a related field
  • Strong analytical and problem-solving skills; Excel proficiency preferred.
  • Interest in AI tools (chatbots, predictive analytics).
  • Excellent communication and collaboration skills.
  • Passion for improving customer experiences through data and technology.

Experience our benefits:

Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact.

  • You will be able to choose to either work office-based or hybrid work style.
  • Flexible schedule for part time (4h/day) or full time (8h/day) for a 6 to12 months agreement.
  • Lunch in the cafeteria.
  • Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25+ regular coordinated activities / sports , such as HIIT training, squash, basketball and yoga.
  • A NextGen employee Network, which host fun events on a regular basis.
  • Free printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.

Sounds like you? Please apply and let's talk

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