Customer Support

hace 7 días

Sant Cugat, Barcelona, España HP A tiempo completo

Before applying: please note that to be eligible for this position, you must be currently enrolled at a university in Spain and remain enrolled until the end of the internship. You must also be available to start the internship in February 2026 and continue participating in the program until June–July 2026.

Join our team at the intersection of product management and customer experience innovation. As a Product & Customer Insights Intern, you'll analyze customer feedback, support data, and product usage metrics to uncover actionable insights. You'll collaborate with product managers, support teams, and data analysts to prioritize features, document customer journeys, and support the development of AI-powered customer support solutions. Your work will help optimize support workflows, enhance user satisfaction, and shape future customer experiences.

Key Responsibilities:

  • Analyze customer feedback and product data to identify improvement opportunities.
  • Collaborate with product and support teams to prioritize features based on user needs.
  • Support implementation and testing of AI tools for customer support.
  • Document customer journeys and process improvements.
  • Contribute to evaluating new support technologies.

Preferred Skills:

  • Currently studying a bachelor's or master's Degree in Industrial Engineering, Computer Science or a related field
  • Strong analytical and problem-solving skills; Excel proficiency preferred.
  • Interest in AI tools (chatbots, predictive analytics).
  • Excellent communication and collaboration skills.
  • Passion for improving customer experiences through data and technology.

Experience our benefits:

Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact.

  • You will be able to choose to either work office-based or hybrid work style.
  • Flexible schedule for part time (4h/day) or full time (8h/day) for a 6 to12 months agreement.
  • Lunch in the cafeteria.
  • Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25+ regular coordinated activities / sports , such as HIIT training, squash, basketball and yoga.
  • A NextGen employee Network, which host fun events on a regular basis.
  • Free printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.

Sounds like you? Please apply and let's talk

  • Customer Support

    hace 7 días

    Sant Cugat, Barcelona, España HP A tiempo completo

    Analyze customer feedback and product data to identify improvement opportunities. Collaborate with product and support teams to prioritize features based on user needs. Support implementation and testing of AI tools for customer support. Document customer journeys and process improvements. Contribute to evaluating new support technologies. Currently studying...

  • Customer Success Iberia

    hace 5 días

    Sant Cugat, Barcelona, España Alpega Group A tiempo completo

    The Alpega Group is looking for a Customer Success Representative for the Iberia Market. This role will be part of the sales organization in Alpega, based in Sant Cugat, Barcelona.WHO ARE WEThe Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener...

  • Customer Success Iberia

    hace 3 días

    Sant Cugat, Barcelona, España Alpega Group A tiempo completo

    The Alpega Group is looking for a Customer Success Representative for the Iberia Market. This role will be part of the sales organization in Alpega, based in Sant Cugat, Barcelona.WHO ARE WEThe Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener...

  • Customer Service

    hace 7 días

    Sant Cugat, Barcelona, España Alpega Group A tiempo completo

    The Alpega Group is looking for a Customer Service Agent with Spanish and Portuguese. This role will be part of the Customer Service Organization within our Freight Exchange team. This role will be based in Barcelona, Spain.WHO ARE WE?The Alpega Group is a leading and rapidly growing software company that offers modular solutions to manage end-to-end...

  • Customer Success with Dutch

    hace 1 semana

    Sant Cugat, Barcelona, España Alpega Group A tiempo completo

    The Alpega Group is looking for an Customer Success Representative. This role will be part of the Sales team in Teleroute and can be based in Barcelona.WHO ARE WEThe Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes,...

  • Administrative & Customer Service Assistant

    hace 3 días

    Sant Cugat, Barcelona, España CONVERTPACK SERVICES S.A. A tiempo completo

    Sant Cugat del Vallès (on-site)|Part-time – 6 hours/dayAbout ConvertpackAt Convertpack, we believe in doing things well — with care, balance, and attention to detail. We're a small but growing team looking for someone who values stability and a positive work environment.The roleWe're seeking anAdministrative & Customer Service Assistantto support our...

  • Customer Support CRM

    hace 8 horas

    Sant Cugat, Barcelona, España Adecco A tiempo completo

    Si tienes habilidades comunicativas, una actitud proactiva y enfocada al cliente, te apasiona la digitalización, y te gustaría formar parte de una de las mayores empresas biotecnológicas del mundo Sigue leyendoEn esta posición temporal, trabajarás en elDepartamento Comercialde una compañía multinacional farmacéutica ubicada en Sant Cugat del...

  • Customer Service Specialist

    hace 8 horas

    Sant Cugat, Barcelona, España Paulig Group A tiempo completo

    At Paulig, we believe every meal counts.  As an international player in the food and beverage industry and as a house of iconic brands, we can make an impact that counts – and careers that matter. We are now seeking a Customer Service Specialist to help us further building the future of food. You will be based in Barcelona, Spain and report to the...

  • Customer Service Representative with Polish

    hace 2 semanas

    Sant Cugat, Barcelona, España Alpega Group A tiempo completo

    The Alpega Group is looking for a Customer Service Representative (Polish & Spanish). This role will be part of the operations organization in Alpega.WHO ARE WEThe Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes,...

  • Trainer & Quality Assurance Lead (Customer Care)

    hace 9 horas

    Sant Cugat, Barcelona, España Roche A tiempo completo

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...