Customer Service

hace 4 días

Sant Cugat, Barcelona, España Alpega Group A tiempo completo

The Alpega Group is looking for a Customer Service Agent with Spanish and Portuguese. This role will be part of the Customer Service Organization within our Freight Exchange team. This role will be based in Barcelona, Spain.

WHO ARE WE?

The Alpega Group is a leading and rapidly growing software company that offers modular solutions to manage end-to-end transportation and enable our customers to achieve more sustainable transportation processes, with over 35 years in the industry.

As part of the Group, Alpega Freight Exchange offers our freight exchange services through Teleroute, Wtransnet, and 123Cargo.

In this position, you will be able to:

  • Help our clients by being part of the team responsible for keeping the platform secure (document review, information validation, etc.)
  • Solve problems and put your analytical skills into practice
  • Address customer concerns and escalate issues when appropriate
  • Document problems and actions according to customer requirements. Collect, complete, and enter information into the database.

What do we offer?

  • Work model: hybrid with an emphasis on remote
  • Monday to Friday office hours 
  • Opportunities for growth and learning in an international environment
  • The possibility to work in a team, but also independently
  • An excellent opportunity in a leading transportation management software company. Our office is located in Sant Cugat del Vallès.

Requirements:

  • 1 or 2 years' experience working in administration or customer service (insurance, legal services, ideal but not mandatory)
  • Very detail-oriented
  • Bilingual in Spanish and Portuguese
  • English (ideal but not mandatory, high level)
  • Experience with Salesforce (ideal but not mandatory)
  • Ingenuity and high motivation, with a focus on customer satisfaction
  • Team player capable of building good cross-functional relationships and collaborating to achieve shared goals
  • High precision standards

Learn more about life at Alpega: 

Our commitment to you

The Alpega Group has 500 employees from over 40 nationalities in our various locations. We are a global team, with different backgrounds, races, religions, and genders. We are committed to ensuring that everyone feels included, has opportunities to learn and grow, and is happy at work.

If you need additional support with your application, please contact the talent acquisition specialist for this position so we can make the necessary arrangements for you.

Good luck with your application We look forward to hearing from you.

I hope this helps If you need any further assistance, feel free to ask.

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