Technical Support Analyst
hace 14 horas
Hi,
I'm excited to share that one of our clients in
Spain
is hiring for a
Technical Support Junior
Below are the job details. If you're interested, please send your CV to apply.
Title: Technical Support Junior
Location: Malaga, Spain
Duration: 12 months contract (possibility of contract to hire)
Job Type: Onsite
Description
As a Technical Support Analyst your tasks and goals will include:
- Technical Level 0 and 1 support of the global client's platform both onsite and remote.
- Reception, prioritization, investigation, escalation and resolution of incidents.
- Critical Alerts monitoring.
- Rising and follow up of continuous improvement plans for batch and online.
- Continuous collaboration with second-level teams and suppliers.
- Monitoring of metrics in order to improve and detect their deterioration.
- Communication with users being the only communication link with Business at times.
- Knowledge of monitoring applications
- Experience in ITIL framework
- Management and resolution of incidents and requests through Service Now.
EXPERIENCE
- 1-3 years of experience in relevant fields.
EDUCATION
- Degree in Computer Science
SKILLS & KNOWLEDGE
Techniques
:
- Technical knowledge on the configuration and structure of platforms,
- Technical knowledge of incident flows and product production start-up.
Knowledge
:
- Indispensable basic knowledge of wholesale banking and financial products.
- Indispensable English B2
- Desirable knowledge of Python, Elastic Search, OpenShift, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.
Other
:
- On-call availability
- Ability to provide remote support (different geographies)
-
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