Empleos actuales relacionados con Bilingual Support Analyst - Málaga, Málaga - SoftwareOne

  • Technical Support Analyst

    hace 7 días

    Málaga, Málaga, España ConSol Partners A tiempo completo

    Hi,I'm excited to share that one of our clients inSpainis hiring for aTechnical Support JuniorBelow are the job details. If you're interested, please send your CV to apply.Title: Technical Support JuniorLocation: Malaga, SpainDuration: 12 months contract (possibility of contract to hire)Job Type: OnsiteDescriptionAs a Technical Support Analyst your tasks and...

  • Customer Support Representative

    hace 6 días

    Málaga, Málaga, España Cross Border Talents A tiempo completo

    Job Summary: We are looking for a bilingual Customer Support Representative fluent in German and English to join our customer service team. You will be the primary point of contact for our German-speaking customers, ensuring a seamless, high-quality support experience across all communication channels. This role requires strong communication skills, empathy,...

  • IT Support Analyst – Global Platforms

    hace 1 día

    Málaga, Málaga, España Talan A tiempo completo

    Company Description  Why Talan?Talan – Positive InnovationTalan is an international consulting group specializing in innovation and business transformation through technology. With over 7,200 consultants in 21 countries and a turnover of €850M, we are committed to delivering impactful, future-ready solutions.Talan at a GlanceHeadquartered in Paris and...

  • Human Genetic Research Analyst

    hace 3 días

    Málaga, Málaga, España Optica Visual Light A tiempo completo

    Human Genetic Research Analyst – Job DescriptionPosition Title: Human Genetic Research AnalystLocation: [Insert Location]Employment Type: Full-timeReports To: Director of Genetics & BioinformaticsOverviewWe are seeking a detail-oriented and inquisitive Human Genetic Research Analyst to join our research team. In this role, you will analyze human genomic...

  • Cybersecurity Analyst

    hace 2 semanas

    Málaga, Málaga, España Axiom Software Solutions Limited A tiempo completo

    CyberSecurity Analyst Malaga Spain (Hybrid-3 days onsite rest will be remote) WHAT YOU WILL BE DOING As a Cybersecurity Analyst you will contribute to enhance the cyber defense of SCIB in several geographies implementing the security framework. You will be part of the team that is responsible for monitoring, detecting, and responding to security incidents....

  • Business Analyst Manager

    hace 24 horas

    Málaga, Málaga, España Orchard A tiempo completo

    Job DescriptionBusiness Analyst ManagerMadridPermanent€75,000 - €85,000The BackgroundWe are partnered with a world class IT services provider based in Spain but with a global presence. They are looking for an experienced Business Analyst Manager to join their team in providing strategic business analysis services to clients.Reporting to the Head of...

  • Credit Risk Analyst

    hace 1 día

    Málaga, Málaga, España TF Bank A tiempo completo

    We are looking for an analytical and detail-oriented professional to join our Provisions Modelling team. The purpose of this role is to ensure accurate and data-driven provisioning across multiple European portfolios in accordance with IFRS 9 standards.The Credit Risk Analyst (Provisions Analyst) will contribute to the development and monitoring of PD, LGD...

  • Business Analyst

    hace 2 semanas

    Málaga, Málaga, España Axiom Software Solutions Limited A tiempo completo

    JD:Título de la posición: Business Analyst - Confirming GTBLocalización: Málaga QUÉ HARÁS EN TU TRABAJOAs part of the GTB Confirming product team team's, main tasks for the Business Analyst will include:· Participation in projects for software development using Agile techniques.· Supporting the product owner with decision making, serving...

  • Business Analyst

    hace 1 día

    Málaga, Málaga, España Winning A tiempo completo

    At Winning Consulting, we are seeking a Business Analyst to be part of our dynamic team. This role involves working on an exciting project for one of our key clients in the banking sector in Malaga (hybrid).Functions and skills:Develop a comprehensive understanding of Trade Finance business, proposing new technological and operational solutions that add...

  • Business Analyst

    hace 2 semanas

    Málaga, Málaga, España Axiom Software Solutions Limited A tiempo completo

    Position: Business AnalystLocation: Malaga, Spain (Hybrid 3 days a week to office) Duration: Long Term B2B ContractJob Description:• Execute user tests and report the results (UAT). • Translate business requirements into Jira user stories using the correct acceptance criteria and test scenarios. • Propose technological and operational solutions that...

Bilingual Support Analyst

hace 3 semanas

Málaga, Málaga, España SoftwareOne A tiempo completo
Why SoftwareOne?

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

The role

We are thrilled to announce an opportunity to join our team as:

Bilingual Support Analyst

Scope: Full-time | Puerto Rico | On site

What Makes This Opportunity Unique
As a Support Analyst, you will work in a dynamic and collaborative environment that emphasizes your career development and values your contributions. You will play a pivotal role in ensuring the smooth and efficient operation of our systems while providing exceptional support to end-users. This is an exciting opportunity to be part of a company that encourages growth, learning, and the delivery of high-quality service in a fast-paced tech environment.

Key Responsibilities

  • Deliver high-quality service to users, offering timely and effective solutions to requests and issues.
  • Lead and resolve incidents and requests across various operational areas.
  • Diagnose and fix complex technical issues, advancing as needed while following defined advancing channels.
  • Work closely with teams from different functions to ensure operational issues are addressed promptly and efficiently.
  • Maintain and support hardware and software infrastructure to ensure optimal performance.
  • Ensure incident management processes are followed, from initial report through to resolution.
  • Develop and maintain documentation for fixing, operational procedures, and user guides.
What we need to see from you

Profile Requirements

  • Bachelor's degree in Information Technology or related fields. 
  • Demonstrable experience in providing on-site support as a support analyst in a similar IT environment.
  • Strong knowledge of operational workflows and support procedures.

Required Skills

  • English Level: B2+ 
  • Expertise in equipment maintenance, both at the hardware and software levels, including printers, VPN, and technical diagnostics.
  • Experience with management tools, equipment support, and incident management software.
  • Strong problem-solving abilities and the ability to manage multiple tasks simultaneously.
  • Outstanding communication skills and ability to effectively communicate with different teams and users.
  • Ability to work under stress and handle challenging support situations efficiently.

Preferred Skills

  • Familiarity with ITIL frameworks and standard methodologies for incident management.
  • Experience in IT support in a large-scale, enterprise-level organization.
  • Ability to support a wide range of systems and platforms.

Benefits:

  • A thoughtful culture with lived things we value for an appreciative and encouraging work environment.
  • Opportunity to develop your potential in a personalized way and according to your objectives within the role.
  • Health policy for you and preferential rate for your family.
  • 100% disability payment.
  • Economic incentive program for employee referrals for active positions.
  • You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits and special agreements with allied brands.
  • Spaces for leisure, celebrations and recreation for your physical and mental health.

Disclaimer:

This job posting is for future opportunities and is not intended for immediate hiring. We are always looking for dedicated individuals to join our team and encourage you to submit your application. By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience. We appreciate your interest and will reach out if a suitable position becomes available.

Job Function

Software & Cloud
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.