Data Analyst

Job Requirements
At Quest Global, it's not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

As a member of the Outbound Logistics team you will perform in a hybrid role to link the scopes of Transport Management software application advisory and detailed logistics data analytics.

Key Responsibilities

• Transport Management Software advisory
• Get and maintain detailed knowledge about tailor made transport management system (RenTM) – features, structure, principles, links, interfaces
• Receive, communicate and track application bugs with software developer, drive solutions, be first level support for RenTM users in Europe
• Organize and lead trainings of RenTM for new users (internal, external) and refresher sessions
• Assess RenTM, server structure performance, identify and solve performance issues
• Attend ongoing, new RenTM application developments in liaison with Program Manager, Business contacts and software developer. Ensure system changes are properly scoped (requirement defined).
• Quality assurance: raise performance issues in ServiceNow, as well as participate in SIT and lead UAT session for new developments.
• Support business process translation into system requirements.

Data analytics

• Gather, process and maintain relevant Outbound Logistics data (focus: time, costs, quality level)
• Create and maintain data queries manually, but also in RenTM and ERP applications (Oracle, Unifier, Tableau)
• Regularly report data analyses and KPI dashboard maintenance to logistics and project management
• Automize data analytics within existing software environment
• Re-examine current practices considering changing business environment, parameters and requirements

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

• Relevant work experience in software application advisory, preferably transport management systems
• Experience with Smartsheet, Excel (Power Query)
• Relevant work experience in data mining and operations data analytics, preferably logistics data
• Work experience in business process management and development for measuring processes
• university degree in information technologies, logistics or related subject to demonstrate applicable knowledge base
• Proficiency in ERP operations, preferably Oracle applications to gather and analyze data
• Clear thinking mindset to understand complex context and act adequately
• Self-confident and persistent characteristics to get users trained and software bugs fixed
• High communication skills with the ability to work with and through global, cross-functional teams (internal, external)
• Expertise in virtual communication (Microsoft Teams, Skype for Business) for providing trainings and giving ad-hoc support sessions to users
• Proven presentation and coaching skills to efficiently lead training session
• Demonstrated ability to multitask and prioritize diverse tasks with a proven ability to meet hard deadlines
• Fluent verbal and writing skills in English, and German or Spanish