Service Desk Agent

hace 22 horas

BCN HP Sant Cugat Catalana Park BCN, España HP A tiempo completo
Service Desk Agent - Data Analyst

Description -

As a Service Desk Agent - Data Analyst, you will support users by managing incidents, collecting feedback, and collaborating with both users and project teams to improve our solutions. You will use Python for debugging, recommend and maintain training materials/FAQs, and ensure user concerns are addressed efficiently.

Key Responsibilities:

  • Implement and manage a standardized process to collect user feedback

  • Provide ongoing incident management: handle user queries, troubleshoot issues, and communicate feedback to the model team for fixes and improvements

  • Use Python for debugging and resolving technical issues

  • Communicate effectively with users and project teams to ensure timely resolution and continuous improvement

  • Recommend and maintain training materials and FAQs to address frequent user concerns

  • Support the creation and updating of resources to enhance user experience

Requirements:

  • Experience in service desk or technical support roles

  • Proficiency in Python for debugging and automation

  • Strong communication and problem-solving skills

  • Ability to manage incidents and collaborate across teams

Why HP?

HP values teamwork, innovation, and diverse perspectives. You'll work with global teams, share ideas, and help drive business success.

Job -

Data & Information Technology

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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