Service Desk Analyst, Barcelona

hace 2 semanas


Sant Celoni, España The Adecco Group A tiempo completo

Service Desk AnalystAdecco Granollers precisa incorporar a un Service Desk Analyst para una importante empresa ubicada en Sant Celoni.La vacante es temporal, para 3 meses de duración, con posibilidad de formar parte del proceso de selección de la vacante.Responsabilidades:Puede interactuar con servicios de red, ingeniería de sistemas de software y / o desarrollo de aplicaciones para restaurar el servicio y / o identificar y corregir problemas centrales.Simule o vuelva a crear problemas de usuario para resolver dificultades operativas.Recomendar modificaciones de sistemas para reducir los problemas del usuario. Refiere problemas más complejos a nivel intermedio y / o superior.Responda al teléfono de la mesa de ayuda, registre problemas / solicitudes, proporcione soporte técnico de Nivel 1 y Nivel 2 para solucionar problemas y resolver problemas abiertos.Reenvíe los problemas de nivel 3 y superiores de los tickets abiertos a los recursos de TI adecuados para su resolución, y haga un seguimiento con los usuarios finales y el personal de TI sobre el estado del proyecto.Evalúe la gravedad de los problemas relacionados con el impacto comercial y determine el curso de acción apropiado requerido para cada problema.Desarrollar y mantener buenas relaciones laborales, resolver problemas e influir positivamente en los demás para producir satisfactoriamente la satisfacción del cliente.Servir de enlace con los usuarios comerciales para informar y obtener una resolución para las tecnologías de TI proporcionadas y respaldadas por el Departamento de IM T Corporativo.Garantizar un servicio al cliente satisfactorio y tiempos de respuesta rápidos a los usuarios finales.Requisitos:Titulo universitarioConocedor del dominio de experiencia de Service DeskBuen conocimiento principalmente de los procesos de gestión de solicitudes de servicio e incidentesIngles AltoCatalán y Castellano Nativos Service Desk,


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