Service Desk Analyst, Barcelona
hace 2 semanas
Service Desk AnalystAdecco Granollers precisa incorporar a un Service Desk Analyst para una importante empresa ubicada en Sant Celoni.La vacante es temporal, para 3 meses de duración, con posibilidad de formar parte del proceso de selección de la vacante.Responsabilidades:Puede interactuar con servicios de red, ingeniería de sistemas de software y / o desarrollo de aplicaciones para restaurar el servicio y / o identificar y corregir problemas centrales.Simule o vuelva a crear problemas de usuario para resolver dificultades operativas.Recomendar modificaciones de sistemas para reducir los problemas del usuario. Refiere problemas más complejos a nivel intermedio y / o superior.Responda al teléfono de la mesa de ayuda, registre problemas / solicitudes, proporcione soporte técnico de Nivel 1 y Nivel 2 para solucionar problemas y resolver problemas abiertos.Reenvíe los problemas de nivel 3 y superiores de los tickets abiertos a los recursos de TI adecuados para su resolución, y haga un seguimiento con los usuarios finales y el personal de TI sobre el estado del proyecto.Evalúe la gravedad de los problemas relacionados con el impacto comercial y determine el curso de acción apropiado requerido para cada problema.Desarrollar y mantener buenas relaciones laborales, resolver problemas e influir positivamente en los demás para producir satisfactoriamente la satisfacción del cliente.Servir de enlace con los usuarios comerciales para informar y obtener una resolución para las tecnologías de TI proporcionadas y respaldadas por el Departamento de IM T Corporativo.Garantizar un servicio al cliente satisfactorio y tiempos de respuesta rápidos a los usuarios finales.Requisitos:Titulo universitarioConocedor del dominio de experiencia de Service DeskBuen conocimiento principalmente de los procesos de gestión de solicitudes de servicio e incidentesIngles AltoCatalán y Castellano Nativos Service Desk,
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Service Desk Agent
hace 17 horas
Sant Cugat, Barcelona, España HP A tiempo completoAs a Service Desk Agent - Data Analyst, you will support users by managing incidents, collecting feedback, and collaborating with both users and project teams to improve our solutions. You will use Python for debugging, recommend and maintain training materials/FAQs, and ensure user concerns are addressed efficiently.Key Responsibilities:Implement and manage...
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Service Desk Agent
hace 15 horas
BCN - HP Sant Cugat Catalana Park (BCN), España HP A tiempo completoService Desk Agent - Data AnalystDescription -As a Service Desk Agent - Data Analyst, you will support users by managing incidents, collecting feedback, and collaborating with both users and project teams to improve our solutions. You will use Python for debugging, recommend and maintain training materials/FAQs, and ensure user concerns are addressed...
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Service Desk Agent
hace 15 horas
Sant Cugat, Barcelona, España HP A tiempo completoImplement and manage a standardized process to collect user feedback Provide ongoing incident management: handle user queries, troubleshoot issues, and communicate feedback to the model team for fixes and improvements Use Python for debugging and resolving technical issues Communicate effectively with users and project teams to ensure timely resolution and...
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Contract Support Analyst
hace 4 días
Sant Celoni, España CBRE A tiempo completo**Contract Support Analyst** **Job ID** - 189021**Posted** - 27-Oct-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Administrative **Location(s)** Sant Celoni - Catalunya - Spain **About the Role**: As a CBRE Contract Support Analyst, you will provide administrative management of supplier contracts, certifications, and...
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Service Operations Data and Reporting Analyst..
hace 2 semanas
Sant Cugat del Vallès, España Omega CRM A tiempo completo**Omega CRM Consulting is looking for a Service Operations Data and Reporting Analyst that would like to collaborate with one of the top 15 global pharmaceutical companies.**: **Duties & Responsibilities** Within the HPS Operational Analytics team, as Service Operations Data and Reporting Analyst, you will be helping the team being accountable for...
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Technical Service Manager
hace 2 semanas
Sant Just Desvern, España Bunge A tiempo completoLocation : Barcelona City : Barcelona Country : Spain Requisition Number : 42690 Bunge is looking for a Technical Service Manager (Fats, Oils, Lecithins & Proteins) - Barcelona . This role provides leadership in driving growth by identifying, evaluating, and prioritizing customer opportunities through proactive engagement, needs anticipation,...
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Customer Service Agent L2
hace 5 horas
Sant Just Desvern, España MSX INTERNATIONAL A tiempo completo**Customer Service Agent L2 - French speaker in Barcelona** **Do you have experience in customer service through Contact Centers and are you ready to face new challenges?** **This is your role at MSX!** **Objective of the position**: The **Customer Service Agent** will serve as the primary point of contact for OEM (Oriniginal Equipment Manufacturer)...
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Customer Service Agent L2 Barcelona
hace 5 horas
Sant Just Desvern, España MSX INTERNATIONAL A tiempo completo**Job Title: Contact Center Agent**: **Location: Barcelona**: **Contract type: Indefinite, 40 hours per week**: **Are you looking for a customer-focused role where you can make an impact on the customer journey?** **What you’ll do**: - ** Connect with customers**: follow-up with customers after their service or product experience to ensure they’re...
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Carhartt Wip Store Barcelona Born
hace 2 semanas
Sant Pere, Santa Caterina i La Ribera, España Carhartt Work in Progress A tiempo completo-Carhartt WIP is part of the Work in Progress Holding AG. Our family-owned business group started as a licensee and European distributor of the US workwear manufacturer Carhartt in the early 1990s. Since then, it develops its own collections based on workwear originals. Carhartt Work In Progress aims to continuously progress and evolve, without ever losing...
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Graduate Data Analyst
hace 2 semanas
Sant Andreu de la Barca, España Sage A tiempo completoA leading software company in Barcelona is offering a Graduate Business Data Analyst position as part of their two-year Graduate Programme. This role involves working with cross-functional teams to analyze data and provide insights that support business intelligence. Candidates should be detail-oriented and effective communicators with a strong understanding...