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Customer Service Support With Native Swiss German for Swiss Markets
hace 2 semanas
Department: Customer Service Swizzonic
Location: Office located in Barcelona, Spain or full-remote
Responsibilities:
- Establish a relationship of trust with every customer who contacts us, representing
the values of the company.
- Provide first level support on domains, email, hosting, dedicated and virtual servers and website creation tools. Accompany the customer until his questions are fully answered.
- Detecting the needs of our customers, advising them on the purchase of new products.
- Commercial attitude
- Follow up with customers in need of support and technical assistance by email, chat and/or telephone.
- Escalate queries that cannot be resolved to the second level support team.
We offer:
- We offer a stable position, close and friendly environment.
- Continuous learning, so that you are always up to date with what's happening in our sector thanks to our technical training courses
- Tickets Restaurant to keep you energised
- Health insurance
- If you prefer to work from home no problem, we do remote work since 2019.
- And what we value most, a good working environment: young and human
Requirements:
- Swiss-German language high skills are essential.
- English would also be welcome. Italian and French are a plus.
- You must have demonstrable previous experience in customer service and/or helpdesk. If you don't have experience, that's fine, but you must have related studies and/or a clear customer orientation and attitude to compensate for it :)
- Impeccable oral and written communication
- We are not looking for just any telemarketer, but a person who is able to work autonomously in a highly collaborative environment.
- High customer orientation: Win – Win
- If you have experience working in Swiss market is optimal Key competences:
- Passion for helping others - you love what you do
- Teamwork: collaboration both with the team in your department and with other departments in the company.
- Independent: No one needs to push you to excel; it's just who you are.
- Proactive: You are eager to learn, adapt and improve your work; you seek help and use it well.
"Come as you are"
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
