Incident Manager
hace 1 semana
Incident Manager | Service Desk Level 2 Manager | Barcelona | Spain |
Where:
Barcelona | Spain | Hybrid (1 day per week in the Office - Poblenou)
The Company:
Multinational
Salary:
50.000€ €/year or
Freelance:
300€ - 400€/day
Mission Description:
You will lead a
Level 2 support team
of six engineers based in India, responsible for managing incidents related to a suite of Applications — a department created one year ago to manage all tracking and asset management applications once a product (component or factory) is manufactured.
You will ensure smooth coordination between the technical teams (Level 3) and business stakeholders, driving incident resolution and maintaining operational excellence.
Preferred Experience & Skills:
- Proven experience as an
Incident Manager
or
Support Team Lead
(Level 2 or Level 3 environments). - Solid understanding of
IT Service Management (ServiceNow preferred)
. - Excellent
communication and leadership
skills. - Strong
organizational
and
prioritization
abilities. - Capable of managing
remote teams
and maintaining a strong link with business users. - Technical background
not mandatory
, but ability to understand IT processes is essential. - Fluent in
English
(Spanish or French is a plus).
Job Details:
- Schedule:
Standard business hours, no on-call shifts (emergency phone only). - Location:
Hybrid – Barcelona (Poblenou, Thursdays onsite).
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