Spa Director
hace 10 horas
Are you interested in a new challenge at Minor Hotels Europe & Americas?
What will be your mission?The Spa Director is part of the leadership team of individual MSpa International unit to achieve sustainable growth through analysis of business performance; a focus will be the establishment of a closer working relationship, and alignment of Spa operational practices with the hotel properties, business partners, guests and employees.
What will you do?- Communicate with team to identify areas for improvement and to develop and implement a continuous improvement program.
- To insure all staff are understand each of their own responsibilities and job description correctly.
- To insure to submit all reports those are accurate and concise to Operations and others concerned.
- To give clear understanding to team about spa cost and all spa expense i.e. petty cash spending, product usage etc.
- Conducted disciplinary action as needed, accurately tracking verbal and written warnings for violations of policy and/or procedures.
- Conduct weekly meetings with all staff about the following issues: weekly revenues problems, review of sales techniques, quality of staff work, training needs, any other items which may be concern.
- Conducted any other related duties as assigned by Operations Manager.
- Organized the up selling training program, spa promotion, and event training for each manager and their team.
- To monitor and retail displays and spa service displays, in spa and public areas.
- Insure retail displays are maintained and stock is interesting and exciting.
- Plan and create internal spa promotion package with Operations manager and hotel.
- Submit update reports to Operations Manager.
- To maintain overall quality and standard strictly.
- To evaluate and guide all spa staff as needed to improve their skills and performance.
- Review Spa staff performance and document any and all concern and sent to Operations Manager.
- To monitor communication memos from Operations Manager for all staff to receive updated information
- Work closely with the Hotel to ensure that our Spa and hotel activities are coordinated.
- Work collaboratively with others to achieve common goals, serves effectively in both team leader & team member roles, and promoted collaboration & teamwork in others.
- Ensuring good staff working environment and welfare within the area.
- Acting as Liaison with Hotel General Managers and Department head.
- To have a complete understanding of and adhere to the company's policy and procedures
- To have a complete understanding of and adhere to the company's policy related to fire, hygiene, health and safety
- To report for duty punctually and wear the correct uniform with the name badge at all times
- To carry out the other duties as assigned by the management team
- To establish good relationship and rapport with guests and colleagues
- To ensure the cleanliness and hygiene in work areas
- Bachelor's degree in Business and/or Hospitality Management
- At least 5 years experience in hospitality industry, preferably 5 stars hotel
- Previous Managerial experience in a professional Spa setting
- Keen on P&L and selling skils
- Solid knowledge of spoken and written English
- Ability to make decisions
- Highly motivated and able to teach leadership skills
- Positive attitude toward leadership and team work
- International work experience beneficial.
- Ability to relate in various cultures.
- Well groomed and articulated
- Interest in Organizational Development
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Please keep your profile up to date since the more information you provide, the better, and don´t forget that there are three requirements that you must fulfill to apply for an internal vacancy:
- At least 1 year of experience in your current position.
- Your last Time For You should be at least a "Well Done".
- Inform your manager that you apply for a specific internal vacancy.
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