Tour Coordinator

hace 24 horas

Madrid, Madrid, España Kuoni Tumlare A tiempo completo

Company Information & Job Details

To manage the full life cycle and deliver a first-class handling of all Tours, including Series business and

Adhoc, checking itineraries and making all necessary bookings and arrangements.

This shall be done with a strong focus on revenue, customer satisfaction, and high qualit

Key activities


• Manage and operate tours, including itinerary and revenue checks.


• To process and confirm critical services efficiently and accurately, paying attention to any special

requirements of the clients.


• Complete any rate collection/negotiation activities requested by your Manager/Supervisor


• Deliver on teams agreed SLA's (service level agreement)


• Source for new suppliers if needed, negotiate services and rates.


• Provide active and ongoing support and knowledge transfer to hubs and the Kuoni Tumlare sales

organization.


• Pre/Post season analysis and recommendations


• Undertake project work as required by management.


• Investigate and resolve service complaints.

Job Requirements

Knowledge, Skills, Experience, Qualifications


• Commercially minded and Sales driven


• Project management


• Proven ability to build strong customer and supplier relationships


• Good oral and written communication skills


• Language skills – English + Spanish


• Entrepreneurial and creative approach


• Destination travels expertise in Iberia


• Excellent at coordinating across a matrix organization


• Availability to travel

Attributes Of The Role Holder:


• Delivering Results


• Focusing on Customers & Suppliers


• Communicating


• Collaborating


• Analyzing and improving


• Navigating change

Hybrid

Madrid, Comunidad de Madrid, Spain

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