director of sales

Summary

As the Director of Sales & Marketing of Grand Hyatt Barcelona, you will help maximize total hotel revenue potential for the hotel across MICE business, corporate negotiated and luxury leisure.

Main Duties

Operational

• Working closely with the Hotel Director and Revenue Director to develop and implement strategies to maximize business opportunities
• New business research, solicitation, prospecting, and acquisition will be a large part of this role
• Maximize segmentation mix and develop business from existing Hyatt channels while creating new business development opportunities
• Demonstrate a proactive approach to sales and be a dynamic sales professional who will positively impact our business and clearly understand the Grand Hyatt brand
• Manage strong relationships with senior decision-makers from key leisure, PCO's, corporate accounts and travel agents
• Building and maintaining strong relationships across internal and external clients, and other market and industry sources
• Nurture and develop the sales & events team supporting them reach their respective revenue targets
• To measure, interpret, prioritize and evaluate the effectiveness of acquisition activities and to re-evaluate programs on an ongoing basis so as to achieve/exceed the objectives as outlined in the Annual Business Plan.
• To maintain a perpetual analysis of key accounts in the Barcelona market. To have a thorough knowledge of competitive marketing, business strategies in the Barcelona market and of competitive cities and destinations outside Barcelona for specific business segments.
• To assist the DOR in maintaining accurate forecasting procedures to enable Operating Departments to adjust their operation and cost structure.
• Working closely with ADOS on action plan to ensure that group pace and strategies are formulated to fill gap and long term business.
• To ensure a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication.

Financial

• To assist the Hotel Director in establishing an annual operating budget, which will form part of the hotel's annual business plan.
• To establish in conjunction with the Hotel Director, Marketing Communications Director and Director of Revenue an annual business plan with measurable objectives, strategies and action plan so as to achieve revenue and profit targets as outlined in the Annual Business Plan.
• To set in conjunction with the ADOS individual sales and volume targets for all Sales Department Employees, track and review production monthly with each individual, to achieve and exceed own targets.

Employee Handling

• Ability to lead and mentor a strong and disciplined sales team
• Excellent communication and leadership skills, relationship management, and networking abilities
• To conduct yearly performance appraisals and give employees regular feedback on their job performance.

Qualifications

The successful candidate will need to have:

• Minimum 2 years work experience as Associate Director of Sales

• Previous minimum 10 years experience in a 5-star hotel environment.

• Strong follow-up and time management skills

• Good understanding of selling techniques and marketing approaches

• Well-developed computer skills particularly in the use of MS Office, email, Lanyon//Agency360/

• Knowledge of Envision and Reserve software is a plus

• Strong leadership skills

• A self-starter who is highly driven and solutions-orientated

We are strategically located where the real Barcelona emerges representing the luxury in Barcelona. We are the place where everything you want is possible. The perfect combination of exclusivity, sophistication, design and technology.

Care Connects Us - do our values speak to you?

At Hyatt, we care for people so they can be their best. Our values guide our behaviors to bring our purpose to life: Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing.

What you will love about us

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Employee cafeteria
• Complimentary access to a multifaceted Wellness Platform in the care of mental well-being inspiring human growth
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.